Job Title: French-Speaking Customer Service Representative (Onsite)
Location: Braga, Portugal (remote)
Industry: Website Technical Solutions
Employment Type: Full-Time (Rotating Shifts)
Compensation & Benefits:
- Competitive salary
- Comprehensive health and life insurance from the first day
- Meal allowance
- Transport allowance
- Opportunities for career advancement and growth
- Company-provided equipment (Laptop, tools, and software)
Work Location: Onsite in Braga, Portugal
Shift Details:
- Working hours: Monday to Sunday with rotating shifts (including nights)
- 2 days off per week on a rotating schedule
- Shifts include morning, afternoon, and night rotations
Language Requirements:
- French (Minimum C2 level required)
- English (Intermediate proficiency preferred)
Job Summary:
We are looking for a French-Speaking Customer Service Representative to join our team in Braga, Portugal. This role offers an exciting opportunity in the website technical solutions field, where you will assist customers with technical inquiries and deliver exceptional service in a fast-paced environment. If you are passionate about technology, problem-solving, and customer support, this could be the perfect role for you.
In this position, you will help French-speaking customers resolve technical issues related to website services, troubleshoot problems, and provide guidance on website tool usage. Previous experience in customer service or technical support is beneficial but not required. We value individuals who are enthusiastic to learn, adaptable, and capable of thriving in a dynamic environment.
You will be working onsite in Braga and assisting customers through various channels, including phone, email, and live chat. Your contribution will directly impact customer satisfaction and the company’s success.
Primary Responsibilities:
- Deliver high-quality customer support to French-speaking clients, assisting with technical website issues
- Troubleshoot and resolve technical problems related to website setup, configuration, and functionality
- Guide customers step-by-step through technical processes to ensure they can effectively use website features
- Address and resolve website-related issues, including errors or performance concerns
- Log all customer interactions in the CRM system for accurate tracking and follow-up
- Escalate complex problems to the relevant teams for resolution
- Maintain confidentiality and comply with data protection standards when handling customer information
- Provide feedback on recurring issues or suggestions for improving the customer experience
- Manage multiple customer queries effectively during high-demand periods
- Collaborate with colleagues to share knowledge and improve service delivery
- Assist customers with account settings, billing issues, website features, and general troubleshooting
- Ensure adherence to company guidelines and maintain service quality
Skills & Qualifications:
- Fluency in French (C2 level or higher)
- Intermediate English proficiency (B2 or higher preferred)
- Customer service or technical support experience is a plus, but not mandatory
- Strong communication skills, both written and verbal, with a customer-focused attitude
- Technical aptitude and willingness to learn and resolve website-related issues
- Ability to work in a fast-paced environment, managing multiple tasks and inquiries
- Strong problem-solving skills, with the ability to address issues quickly and efficiently
- Comfortable working nights and weekends as part of the rotating shift schedule
- Ability to stay focused and effective when handling repetitive tasks
- Excellent attention to detail and ability to document customer interactions accurately
- EU ID required for employment in Portugal (or Residence Card for non-EU nationals)
Additional Benefits:
- Comprehensive health and life insurance from day one
- Opportunities for career growth with ongoing training and internal promotion prospects
- Daily meal allowance for lunch and snacks
- Monthly transport allowance
- Access to professional certifications and career advancement programs
- Company-provided equipment, including a laptop and necessary tools
- A collaborative work environment where teamwork and support are key to success
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Job Title: French-Speaking Customer Service Representative (Onsite)
Location: Braga, Portugal (Onsite Only)
Industry: Website Technical Solutions
Employment Type: Full-Time (Rotating Shifts)
Salary & Benefits:
- Competitive salary
- Health and life insurance coverage from day one
- Meal allowance
- Transport allowance
- Opportunities for career growth and professional development
- Company-provided equipment (laptop, tools, and software)
Work Location: Onsite in Braga, Portugal
Shift Information:
- Working hours: Monday to Sunday with rotating shifts (including night shifts)
- Two days off each week on a rotating basis
- Shift types: Morning, afternoon, and night shifts
Language Requirements:
- French (Minimum C2 proficiency)
- English (Intermediate proficiency preferred)
Job Overview:
We are hiring a French-Speaking Customer Service Representative to join our team in Braga, Portugal. This is a great opportunity to work in the website technical solutions sector, assisting customers with technical support in a dynamic and fast-paced environment. If you have a passion for technology, problem-solving, and providing excellent customer service, this position is for you.
In this role, you will assist French-speaking customers with a variety of technical issues related to website services. You will troubleshoot problems, guide customers on how to use website tools, and ensure they receive effective and timely support. While prior experience in customer service or technical support is helpful, it is not required. We value individuals who are eager to learn, adaptable, and able to work in a fast-moving environment.
You will be based onsite in Braga and will interact with customers through phone, email, and live chat. Your efforts will contribute directly to customer satisfaction and the overall success of the company.
Key Responsibilities:
- Provide top-notch customer service to French-speaking clients by addressing technical issues related to website services
- Troubleshoot and resolve problems with website setup, configuration, and functionality
- Help customers navigate through technical processes to ensure they can fully utilize website features
- Solve website issues, including errors or performance problems, and resolve them promptly
- Record all customer interactions in the CRM system for follow-up and tracking purposes
- Escalate complex issues to the appropriate teams to ensure timely resolution
- Maintain confidentiality and follow data protection regulations when managing customer data
- Provide feedback on recurring issues or improvements that could enhance the customer experience
- Manage multiple customer inquiries efficiently, especially during peak times
- Collaborate with colleagues to improve the overall customer experience and share best practices
- Assist with account settings, billing issues, website features, and general troubleshooting
- Ensure all service delivery follows company guidelines and maintains high quality
Skills & Qualifications:
- Fluency in French (C2 level or higher)
- Intermediate English (B2 level or higher preferred)
- Previous experience in customer service or technical support is a plus but not necessary
- Strong communication skills, both verbal and written, with a customer-centric approach
- Technical aptitude and a willingness to learn and resolve website-related issues
- Ability to manage multiple tasks and inquiries in a fast-paced environment
- Strong problem-solving skills with the ability to handle issues promptly and efficiently
- Comfortable working rotating shifts, including nights and weekends
- Able to maintain focus and efficiency in repetitive tasks
- Attention to detail and accuracy in documenting customer issues
- EU ID required to work in Portugal (or Residence Card for non-EU nationals)
Additional Benefits:
- Comprehensive health and life insurance from day one
- Opportunities for career advancement with ongoing training and internal promotion options
- Daily meal allowance for lunch and snacks
- Monthly transport allowance
- Access to certifications and professional development programs
- Company-provided equipment, including a laptop and necessary tools
- A supportive, collaborative work environment where teamwork is essential for success
