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Customer Service Representative

Remote: 
Full Remote
Work from: 
Texas (USA), United States

Offer summary

Qualifications:

High school diploma or equivalent, Previous experience in customer service preferred, Excellent verbal and written communication skills, Strong problem-solving abilities.

Key responsabilities:

  • Respond to customer inquiries via phone, email, and chat
  • Resolve complaints and provide product information
Global Bookkeeping & Tax Solutions logo
Global Bookkeeping & Tax Solutions https://www.globalbookkeeping.com/
2 - 10 Employees
About Global Bookkeeping & Tax Solutions
Global Bookkeeping & Tax Solutions is licensed in TX and specializes in Bookkeeping and Tax. We are professional, experienced, and affordable. We offer a broad range of services for business owners, executives, and independent professionals. Today's tax laws are complicated. Filing a relatively simple return can be confusing. It is just too easy to overlook deductions and credits to which you are entitled. Even if you use a computer software program there's no substitute for the assistance of an experienced tax professional. We can also assist if you find yourself on the wrong side of the IRS. We're here to help you resolve your tax problems and put an end to the misery that the IRS can put you through.
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Job description

Job Description

We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be the first point of contact for our customers. Your primary responsibility will be to provide outstanding support, resolve inquiries, and ensure customer satisfaction with every interaction. We are looking for individuals with a passion for helping others and a commitment to excellence.

Key Responsibilities:

  • Respond promptly and accurately to customer inquiries via phone, email, and chat.
  • Provide product information, troubleshoot issues, and resolve complaints efficiently.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Keep detailed records of customer interactions and transactions in our CRM system.
  • Collaborate with team members and other departments to enhance the customer experience.
  • Stay up-to-date with product knowledge and company policies to assist customers effectively.
  • Identify opportunities for process improvements and suggest solutions.

Qualifications:

  • High school diploma or equivalent; further education is a plus.
  • Previous experience in customer service or a related field is preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Proficient in using computers and customer service software.
  • A positive attitude and a genuine desire to help others.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A supportive and inclusive work environment.
  • Flexible working hours and remote work options.
  • Employee discounts and perks.

Join Our Team!

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship Management (CRM) Software

Other Skills

  • Customer Service
  • Detail Oriented
  • Communication
  • Problem Solving
  • Multitasking
Are you interested?

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