About Hungerhub Canada Inc.
hungerhub is a foodtech startup that was founded in Toronto in 2018 and now operates in over 10 markets in 3 provinces. We are on a mission to revolutionize the catering world. We connect offices with the best restaurants in their city for daily meal delivery. Through technology and a people-first mentality, we are empowering local restaurants to become caterers, and in doing so provide a seamless and customized experience for our clients... and their employees.
P.S. We are a remote-first company, however, we do have a physical office space that you can work out of any time you like. As a team we meet at the office to work together on occasion and usually follow our voluntary work-from-office days with some social fun... and of course, we order complimentary lunches on our app platform at the office for anyone working from there.
With our commitment to excellent customer service and seamless ordering processes, hungerhub is quickly becoming Canada’s #1 office meal delivery solution and has been named one of Canada's fastest-growing companies by the Globe & Mail for 3 years running!
Position Overview
As we continue to grow, we are looking to add an Account Manager to our team. This will be a dynamic client-facing role responsible for managing our enterprise clients. In this role, you will be responsible for onboarding clients onto our platform, conducting regular client check-ins and managing day-to-day client inquiries. You will also be responsible for working with other departments to ensure overall client success.
As the Catering Account Manager, you will be instrumental in maximizing our enterprise client's satisfaction. You will be part of a small(but strong) team and will have a direct impact on our company's success. You will also have the opportunity to work cross-functionally with multiple departments.
Responsibilities
Client onboarding
- Conducting onboarding calls with clients, walking them through the platform and answering questions as needed
- Ensuring client's accounts are set up correctly and the client is maximizing their usage
- Collaborating with the team to ensure the client's first 5 orders are executed correctly
Client satisfaction
- Conducting monthly or quarterly check-ins with clients to highlight successes, discuss/troubleshoot issues and find opportunities for upsell
- Manage client schedules and communicate adjustments to the team
- Respond to escalated client inquiries from the customer support team and troubleshoot as needed
Other Responsibilities
- Communicating with restaurant & operations departments about changes in client's schedules and needs
- Reviewing new clients with the sales department, discussing onboarding and opportunities for upsell/events
- Managing client-facing responses from the customer support team
- Sharing success with all departments and troubleshooting any issues
Qualifications
To be successful in this role, it's important to have, at minimum, proven experience in Account Management or Customer Service, preferably in the food or technology industry. To be a successful member of our team it's also important to have:
- Passion for the food industry and a deep appreciation for exceptional customer service and relationship-building.
- Strong negotiation and persuasive skills with the ability to articulate value propositions effectively.
- Excellent interpersonal and communication skills to establish and maintain relationships.
- Self-motivated and target-driven, with the ability to work independently and manage time effectively.
- Demonstrated ability to thrive in a fast-paced, startup environment.
- Familiarity with the food delivery market, and catering industry and an understanding of local restaurant dynamics is a plus.
- Proficiency in using CRM software and other sales tools.
Benefits And Perks
- Competitive salary with performance-based incentives.
- Company-wide health benefits.
- Opportunity to make a significant impact on the growth and success of a dynamic startup.
- A collaborative work environment that encourages new ideas and innovation.
- Growth and career development opportunities as the company expands.
- Remote work with the potential for flexible working hours.
Core Values
We are customer-obsessed - We aim to bring the best experience for our clients and partners and have their interests in mind when we craft solutions to solve their problems.
We always think big - We’re transforming a largely offline industry and we’re changing the way companies eat. We take risks, we’re creative and have global ambitions for our products and services.
We never say “It’s not my job” - We take ownership and have a sense of obligation to the biggest things but also to the mundane, non-glamorous small realities. We wear many hats and we learn and grow by doing so.
We solve problems - We care deeply about getting to the root cause of an issue and we do our best to resolve it as quickly as we can using both intuition and data.
We deliver results - We take full ownership of the tasks at hand. We’re accountable and we let others know if we’re off track. Results matter.
