Customer Service Engineer (US)

Calling all amazing Customer Service Engineers!

Do you want to come and work at an amazing, ever-growing company in a forward-thinking, diverse team, helping us provide exceptional customer service and application support to our global client base? Then we could have the perfect job for you!

Why join Kalibrate

For over 25 years, Kalibrate has been staying ahead of the curve in the fast-moving world of fuel and convenience retail. We were the first to use the power of data for making better decisions and today our artificial intelligence & machine learning solutions have turned data into smart, actionable tools. With over 300 clients in 70 countries, in mature and emerging markets, for clients large and small, our strategy and technology solutions empower fuel and convenience retailers around the globe to achieve greater value and success on their own terms.

It’s an exciting time to join us as we have ambitious plans to grow over the next 5 years.

Role purpose

Our team of Customer Service Engineers provide our global client base with technical support across the Location Intelligence product lines within the Kalibrate group.

We are the first point of contact for our clients and work to build strong and valued relationships with both our internal stakeholders and our customer user base.

While we act as the first point of contact, we pride ourselves on offering a high technical skillset in order to resolve Incidents and Service Requests as efficiently as possible. We are also responsible for the escalation of tickets to wider teams where resolution is not forthcoming.

Who we’re looking for

We are looking for an enthusiastic experienced Customer Service Engineer who possess the ability to work independently but who also has a strong team ethic and is excited at the prospect of learning new products and technologies to join our US team based in any of our offices or as a Remote team member.

The successful candidate will have previous experience of working in a similar 1st line/application support/senior technical service desk role and will have significant theoretical and practical technical knowledge, as well as a good understanding of Microsoft technologies. Strong communication skills with the ability to converse in both technical and non-technical language is paramount alongside great customer service skills.

Most importantly, we are looking for a passionate and driven individual to join our highly valued and diverse team to help us to continue to provide our high standard of support to our valued clients.

The role is full-time. Here at Kalibrate, we've adopted agile working, so we welcome applications from candidates all across United States.

We offer a competitive salary + a competitive benefits package, including Medical and Dental Coverage, 401(K), 15 days off will increase to 25 over time, Employee Assistance and more.