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German Customer Service Agent

fully flexible

Remote:

Full Remote

Work from:

Estonia, Republic of Lithuania, Hungary, Portugal

Offer summary

Qualifications:

Fluency in German and English required, Experience in customer service environment, Tech-savvy with interest in FinTech, Bilingualism in additional languages is a bonus.

Key responsabilities:

Provide excellent customer service in German and English
Organize and manage daily tasks efficiently

SwissBorg Financial Services Scaleup https://swissborg.com/

201 - 500 Employees

See all jobs

Job description

At SwissBorg, our mission is to build a spectrum of investment experiences that help people redefine wealth. Our app has over 790,000+ verified users, offering the best price and liquidity across 16 fiat currencies to buy 90+ cryptocurrencies. Users can earn yield, diversify their portfolios with our themed crypto bundles, and gain access to exclusive alpha investment opportunities. Our community is rapidly expanding, with more than $1.4 billion in assets held in the app and over 51,000 premium users.

Join us in shaping the future of finance, pushing the boundaries of what's possible, and transforming the way people manage their wealth. Whether you’re in Austria or Taiwan, and whether your portfolio is worth one dollar or a million, SwissBorg provides the best tools to learn about digital currencies and manage your wealth effectively.

Join the team to help revolutionise the world together!

Due to the growth of our business, SwissBorg is offering an opportunity for a CS Agent to join our Community Success team. If you like to help others, seek to understand and are hard working experienced customer service agents speaking German, it’s your chance to join and be part of the new financial era from behind the scenes.

What you might be doing:

Get to know our product and the crypto world if you're not familiar with it yet

Play around with our app and the Crypto Challenge app to be able to relate to our users with ease

Offer top notch customer service for our community members in German and English

Help our users via e-mail, calls or chat thread

Work based on a 24/7 rotating shift pattern.

Organise your daily work and occasional projects or project based tasks efficiently

Be a great team player - we’re all in this together; our community is not just our users, it’s all of us

Report all the important feedback to relevant teams

Report bugs to relevant channels

Be ready to get in contact with our users when needed in German and in English (our working languages)

What you might bring:

Multilingual: Fluency in English and German is a must; French, Spanish or other languages are a bonus

Working in customer-centric and customer-facing environment

Listening and reading to fully understand

Finding the best solution for users concerns and questions

You are well adaptive in a changing environment (we are developing and improving every day, this means that the way we work also changes)

You are tolerant and empathic and good at finding win-win solutions

Organising your time and tasks and being on time

You are good at thinking outside the box

You are interested in FinTech and are generally tech savvy

You are able to take the initiative in improving the processes and systems

You are able to well evaluate the situation and take best possible decisions in unexpected situations

Ability to work on multiple tasks independently with minimal supervision

Good understanding of Blockchain ecosystem is an advantage

Why you should apply:

- Freedom to build the company of your dreams

- Learn with (super cool) experts in finance, engineering, AI, psychology and business

- BORG bonus based on our meritocratic system

- Flexible working hours

- 25 working days of vacation + local holidays

- We'll provide you with a MacBook and a cutting edge tech stack to help you do your best work

- Annual company and team retreats - We'd love to see you at the next one!

- Continuous learning and development opportunities

If our job description speaks to you, but you don’t feel like you meet 100% of the requirements, apply anyway! You may have skills we didn’t even know we needed.

At SwissBorg, we embrace diversity. We strongly believe that getting the best outcome requires different perspectives and backgrounds. We’re committed to openness, curiosity and creating an inclusive culture because we know that diverse teams build better products and generate better ideas. We strongly encourage applications from everyone!

Familiarising yourself with our product is crucial for anyone looking to join our team. Please make sure to test the app, explore our blog for the latest developments, and follow our Careers Page, LinkedIn, and X for regular company updates!