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Medical Front Desk Receptionist for an Opthalmology Clinic in the US (Home Based Part Time)

Remote:

Full Remote

Contract:

Part time

Work from:

California (USA), United States

Offer summary

Qualifications:

Experience in customer service or healthcare, Strong communication skills, Ability to assess patient needs, Familiarity with medical terminology.

Key responsabilities:

Answer incoming calls and triage inquiries
Evaluate severity of patient concerns

Virtual Coworker Scaleup https://virtualcoworker.com/

201 - 500 Employees

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Job description

Answering incoming calls and triaging patient inquiries, particularly assessing the urgency of their needs (e.g., determining if they require immediate attention or if their concerns can wait until later in the week).

Evaluating the severity of patient concerns, identifying if immediate care is necessary, and directing them to the appropriate team members or resources.

If a patient wishes to pay their bill, ensure the call is properly transferred to the billing department for further assistance.

Assisting patients with prescription refill requests. Training will be provided to handle these requests efficiently.

Addressing general medical inquiries, providing appropriate information, and escalating matters to healthcare providers as needed.