Account Manager B2B UK

We are growing at Top Doctors Group!

iWantGreatCare, part of Top Doctors Group, is an independent and transparent platform that allows patients to provide ratings and reviews of their doctors, dentists, and hospitals, helping healthcare providers—NHS Trusts and private hospitals—understand their patients’ feedback and what it means for their care delivery.

We are seeking a highly motivated Account Manager B2B to join our team, someone passionate about providing outstanding service and building strong client relationships. This role will be key in ensuring exceptional account management, retaining and renewing client contracts, and identifying growth opportunities within your portfolio of clients.

This is an exciting opportunity to contribute to a meaningful project in the healthcare industry, where your work will directly impact the quality of care for thousands of patients. Join a dynamic, fast-growing, and committed team.

🖥️ Responsabilities

• Act as the main contact for your portfolio of iWGC clients.
• Ensure contract deliverables (client databases, survey forms, reports, training sessions, etc.) are organized and delivered as per requirements.
• Manage ongoing client relationships by maintaining clear communication and managing expectations.
• Stay responsive to client requests, ensuring adherence to service level agreements (SLAs).
• Plan and execute client contract renewals.
• Set up and create content for clients, such as surveys, system alerts, SMS services, guidance documents, and marketing materials.
• Communicate current company products and services effectively to clients and identify upselling opportunities.
• Build a portfolio of senior-level contacts to strengthen client relationships.
• Lead the scoping and implementation process for new clients.
• Collaborate with internal teams (Tech, Product, Operations) to prioritize client requests and ensure seamless delivery.
• Provide training to client staff, primarily via MS Teams.
• Attend occasional client events or healthcare conferences.
• Maintain impeccable attention to detail in record-keeping, including CRM updates and account management.
• Support the finance team with payment queries.
• Provide creative solutions to juggle competing demands effectively.
• Conduct regular reviews with clients to ensure expectations are met.

📌 Minimum Requirements

• Proven experience in a similar account management or client-facing role.
• Excellent organizational and communication skills.
• High attention to detail and ability to manage multiple priorities.
• Strong technical knowledge and proficiency in tools like CRM systems.
• Passion for delivering outstanding service and making a difference in healthcare.
• Full driving license and willingness to travel in the UK.
• Ability to work independently while adhering to established processes.

🙂 What We Offer

• Competitive base salary.
• Bonus scheme based on agreed targets.
• Stakeholder pension.
• Flexible, full-remote work model (home-based with some client visits).
• Opportunities for growth and professional development.
• A dynamic, international team that values inclusion and diversity.

At Top Doctors Group, we are committed to creating an inclusive work environment where every team member can thrive and contribute their unique talents. We encourage you to let us know if you require any adjustments to help you shine in your role.

Ready to join the team that’s transforming healthcare? Apply now!