Substack is building a new economic engine for culture, giving the brightest, most interesting, and most creative people on the internet the power of their own publishing platform. Substack offers creators all the tools they need to be successful, including a best-in-class Support team to answer questions and troubleshoot issues for both them and their subscribers, so they can focus on the writing (or podcasting or streaming).
As a User Support Specialist, you’ll be joining a high-impact team committed to supporting our growing user base with ever-increasing expertise and efficiency. This fully remote role offers a flexible Tuesday-Saturday schedule. Candidates will be ideally located in the United States.
Substack’s compensation package includes a market competitive salary, equity for all full-time roles, and exceptional benefits. Our cash compensation salary range for this role is $70,000 - $85,000. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.
Substack is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or transgender status), age, national origin, veteran or disability status. We’re seeking people passionate about enabling independent expression and building a better business model for creators. If you want to see what media, communities, and content can become when unmoored from advertising models, and you have the skills and experience to contribute, we’d love to meet you.
Please see our Privacy Notice for details regarding Substack's collection and use of personal information relating to the application and recruitment process by clicking here.
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