Customer Support Happiness Officer - Italian

Job Overview

We are in search of an experienced Bilingual Italian - English Customer Support Agent, known internally as a Happiness Officer. This pivotal role demands a dedication to providing exceptional service via email and live-chat channels. The ideal candidate will possess a genuine enthusiasm for assisting others and exhibit the ability to maintain composure in high-pressure situations.

Key Responsibilities

• Deliver outstanding customer support through email and live-chat communications.
• Translate company products into Italian with accuracy and clarity.
• Moderate and review translations completed by team members.
• Uphold a positive and professional demeanor while engaging with customers.
• Collaborate effectively with colleagues to resolve customer inquiries and enhance service delivery.
  
  

Required Skills

• Bilingual proficiency in both Italian and English.
• Excellent verbal and written communication skills.
• Strong problem-solving capabilities.
• Ability to remain calm and focused under pressure.
• Familiarity with email and live-chat customer support tools.
• Previous translation experience is advantageous.
  
  

Qualifications

• Prior experience in a customer support role, particularly in a bilingual environment, is preferred.
• A strong passion for customer service and helping others succeed.
  
  

Career Growth Opportunities

Our organization is committed to nurturing talent and providing pathways for professional development. Successful candidates may find numerous opportunities for advancement within customer support or related fields.

Company Culture And Values

We pride ourselves on fostering a collaborative and inclusive work environment where team members are motivated to contribute to customer satisfaction. We value individuals who are dedicated to providing a positive experience for our clients and thrive in a supportive atmosphere.

Employment Type: Full-Time