Partner Support Specialist - Japanese Speaker

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together!

Core Responsibilities:

• Communicate with the Partners through email, chat, and voice channels (must be willing to do calls as needed)
• Execute fast, accurate transaction processing including data parsing, data entry, and data enrichment
• Closely follow process workflows and support in the implementation of initiatives, and projects as directed by leadership
• Collaborates closely with their team leader or team manager regarding issues or concerns with daily tasks and activities
• Consistently meet SLAs and execute tasks assigned to them with high accuracy and attention to detail
• Able to communicate clearly and effectively with fellow consultants, leadership, partners, and ClassPass program managers
• Ability to communicate clearly, listen thoroughly and respond quickly
• Act with a sense of urgency and professionalism while meeting internal and external deadlines; follow through on all assigned action items.

Role Specific Responsibilities:

• Support Japanese ClassPass partners via email, chat and phone calls with all enquiries, troubleshoot and solve issues as they come up.
• Act as a primary point of contact for Japanese partners, ensuring their requests are actioned on promptly and accurately
• A solutions-selling mindset with a passion for post-sale client relationships, negotiations, and support
• A detail-oriented approach to executing tasks and an ability to manage multiple projects at once
• Drive adoption of new ClassPass products and initiatives for Japanese partners
• Retain partners by providing best-in-class support & relationship management
• All other duties as assigned
• This role will be on a 1 year contract

Qualifications :

• Written and verbal fluency in Japanese (native) and English (proficient)
• One (1) year of experience in a high-level, customer support or service role.
• Experience with CRM systems such as Salesforce, data management, and Microsoft tools such as Excel and Word
• Strong problem-solving abilities and attention to detail
• Ability to work collaboratively with a team and or independently

*Please take note that visa sponsorship is not available for this role.