Manager, Closing Support Services

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: Manager, Closing Support Services

Location: United States

Workplace Type: Remote

Job Summary 

The future is bright for the Porch Group, and we’d love for you to be a part of it as our Manager, Closing Support Services.

The Manager, Closing Support Services will lead the development of a new line of business to complement Rynoh’s SaaS offerings. This role requires a dynamic, entrepreneurial leader with extensive experience in real estate closing and settlement processes. The individual will conceptualize, design, and execute a service-oriented business that enhances the value proposition of our existing SaaS platform by providing operational support to clients.

This is a rare opportunity to build a business from the ground up, requiring strategic planning, operational execution, and team leadership. The role also involves acting as a subject matter expert (SME) in compliance, ensuring regulatory standards are met and exceeded.

What You Will Do As A Manager, Closing Support Services

This role reports to Rynoh’s Head of Operations and works collaboratively with the Rynoh senior leadership team.   Primary responsibilities are:     

Business Strategy 

• Develop a business plan for each new line of services tailored to augment Rynoh’s existing SaaS technology. 

• Analyze the competitive landscape to identify market gaps, pricing strategies, and service offerings. 

• Design competitive services that meet client needs and differentiate Rynoh from competitors. 

• Provide input into the overall GTM strategy to launch the service and drive interest with existing clients.      

Execution & Operational Leadership 

• Lead the implementation of the service expansion plan, including service design, process workflows, operational framework, and compliance. 

• Recruit and manage a high-performance team to execute the new line of services. 

• Collaborate with product and development teams to request software modifications that support the business line. 

• Work with marketing to design campaigns targeting existing clients and generating inbound interest. 

• Personally engage in creating and presenting the service to prospects during initial stages. 

• Work closely with clients to understand their pain points and deliver solutions that add measurable value to their operations.   Ensure high NPS scores. 

• Foster relationships with key clients and build trust to drive adoption of the new services. 

Compliance Expertise 

• Serve as the SME on compliance matters related to the services offered.  

• Ensure adherence to state-specific regulations such as those governed by the Texas Department of Insurance and other state and federal regulatory bodies. 

What You Will Bring as the Manager, Closing Support Services

• Bachelor’s degree in business administration, or a related field experience.

• Proven experience in real estate closing and settlement processes including funding, payoffs, escheatment, and regulatory audits. 

• 10+ years of preferred experience in escrow and funding operations. 

• Demonstrated ability to rapidly scale a new organization or business concept.     

• Preferred deep understanding of compliance requirements, particularly with state-level regulators such as the Texas Department of Insurance. 

• Demonstrated ability to build and execute a business plan, from conceptualization to operationalization. 

• Experience in recruiting, managing, and scaling teams to support new business ventures. 

• Experience leveraging on-shore, near-shore, and offshore personnel. 

• Strong analytical skills with the ability to assess competitive landscapes and develop market-driven solutions. 

• Exceptional communication and presentation skills, with experience pitching to internal stakeholders and external clients. 

• Entrepreneurial mindset with a results-oriented approach. 

• Familiarity with software-driven operational workflows.

The application window for this position is anticipated to close in 2 weeks (10 business days) from 01/13/2025. Please know this may change based on business and interviewing needs.

At this time, Porch Group does not consider applicants from the following states for remote positions: Alaska, Arkansas, Delaware, Hawaii, Iowa, Maine, Mississippi, Montana, New Hampshire, and West Virginia.

What You Will Get As A Porch Group Team Member 

Pay Range*: $84,000 - $112,000 Annually 

*Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.  
 
Additionally, you will be eligible to receive long-term incentive awards, subject to program guidelines and approvals. 
 

Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing.  

Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose.
Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis.
We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options.
We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans.
Both traditional and Roth 401(k) plans are available with a discretionary employer match.
Headspace is part of our employer paid wellbeing program and provides employees, and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation.
Brio Health is another employer paid wellbeing tool that offers quarterly wellness challenges and prizes.
LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more.
Our wellness programs include flexible paid vacation, company-paid holidays of typically nine per year, paid sick time, paid parental leave, identity theft program, travel assistance, and fitness and other discounts programs.

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What’s next?

Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.

Porch Group is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.