Operations Analyst

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Operations Analyst

London

• A great opportunity for a motivated, team player, with knowledge of Insurance Operations and data
• Working within a small, energetic, fast paced and collaborative team
• We are looking for a hands on, proactive, solution driven candidate, with excellent communication
• Full time position: 5 days a week (Remote working & London & monthly travel to European offices)

Role overview:

We are looking for a motivated Operations Analyst, with excellent organisational and interpersonal skills and strong attention to detail, to join our team as dedicated support to the Deputy Chief Operating Officer for DUAL Europe.

You will have the ability to work quickly, efficiently and methodically and have good knowledge of operational practices as well as a foundational understanding of project management and business analyst capability. As an executive liaison, you will take a proactive and delivery-focused approach to drive forward strategic and operational initiatives on behalf of and in collaboration with the Deputy Chief Operating Officer, including junior project management and business analyst support, stakeholder engagement and operational planning.

This new position will form a pivotal part of our operational structure which is rapidly growing and will allow you the opportunity to work within a fun and results orientated team. If you enjoy working as part of an energetic, fast paced and multifaceted organisation, then DUAL is the place for you!

Role responsibilities

• Supports in on-boarding new underwriting teams to the existing operational framework
• Liaises with other teams within DUAL such as Credit Control, Finance, Audit, Compliance, Marketing, HR and IT on behalf of the Deputy COO, as point of contact
• Accompanies the Deputy COO to internal and/or external meetings or events, where requested, preparing agendas, packs and documenting actions and commitments on behalf of the Deputy COO accordingly
• Supports in the development of the operations strategy, managing the project planning of new initiatives and delivery of business plans associated to the strategy, providing both junior project management and business analyst support where required
• Works alongside the Deputy COO in a collaborative and adaptive manner, to manage all actions in a timely and responsive manner, as well as manage projects and other DUAL-related activities
• Supports the Deputy COO with presentations, report writing and meeting preparation

Key requirements

• Previous working experience in operations (ideally within Insurance) and a good understanding of project management and business analysis
• Excellent communication skills both written and verbal
• Strong analytical and Microsoft Office skills (including Visio, Excel, Word, Powerpoint)
• Proactive and forward-thinking approach
• Ability to work with deadlines and under pressure
• Knowledge of operational practices
• Ability to develop and maintain strong relationships with key internal and external stakeholders, including senior executives
• Proven ability to influence others

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our Culture: People First

We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become:

• An international group with independence and people at its heart
• A home for talent with a unique culture: the biggest small company in the world

The focus on being a People First business has always been at the very heart of the Group. David’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

At Howden Group Holdings we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.