Account Director for Digital Marketing Agency (Remote)

First Page Sage is a people-focused SEO company that works with B2B and B2C enterprises that are leaders in their fields. Our fully-remote teams include campaign strategists, writers, editors and designers who produce conversion-focused, thought-leadership content. Our employees work autonomously within a collaborative, team structure that ensures high-performance, maximum support and best-in-class results for our clients. 

We are seeking an Account Director to join our growing team. The Account Director leads and oversees a vertical team focused on driving sales, ensuring client success, and maintaining high renewal rates. The Account Director is responsible for the overall performance, growth, and budget management of their assigned vertical, managing a team of Strategists, Editors, Writers, and Web Designers & Developers while ensuring exceptional client satisfaction and results.

Salary & Benefits:

This is a full-time, remote position with a starting salary range of $90,000 to $110,000 annually, with bonuses available up to $50,000 annually. Benefits include:

• 2 weeks of paid time off
• 2 weeks of sick time
• Standard federal holidays
• Non-standard holidays, including the week between Christmas & New Years
• 401(k) with $500 employer match after 6 months of employment
• Health, dental, and vision insurance benefits after 1 month of employment

Key Responsibilities

• Drive revenue growth through new sales opportunities and client retention within the assigned vertical
• Collaborate closely with Marketing to support lead generation & appropriate client transfer to vertical. 
• Manage the vertical's budget, including resource allocation and hiring decisions to optimize team composition. 
• Directly manage and mentor Strategists and Managing Editors to ensure client and team success
• Compile consistent performance notes of all staff for performance reviews.
• Have supportive and corrective conversations, including placing team members on PIPs when needed.
• Manage vacation requests, sick time, and ensure proper staffing coverage during vacation and sick outages for all accounts.
• Ensure accurate tracking of KPI database hours for the department.
• Oversee client campaigns to ensure that client objectives are achieved, and address and correct any issues. 
• Ensure all Strategic plans are created and that execution deliverables meet or exceed FPS standards 
• Maintain relationships with decision-makers at client companies. 
• Identify and implement process improvements to enhance team efficiency and client outcomes
• Collaborate with Account Directors across verticals to maintain consistency in branding and product
• Keep C-Suite informed of all changes, and obtain approval on significant changes (those that impact budget structure or delivery of product). 
• Develop monthly reports for C-suite on vertical performance, including key metrics, budget utilization, and client satisfaction
• Provide appropriate level of information on team performance and client performance to C-Suite. 
• Provide coverage for other Account Directors and coordinate vacations so that only one Account Director is OOO at any given time. 
• Ensure appropriate coverage for vertical team staff at all times. 
• Driving new sales through conducting successful sales calls with potential new clients, as well as relationship-building.

Success Metrics

• P&L targets (revenue & profit)
• Effective balance of renewing revenue and recurring revenue, with minimal one-time revenue.
• Team performance and development
• New employee success rate
• Team performance scores
• Campaign effectiveness and ROI
• Client satisfaction scores

Fiscal Responsibilities

• Deliver on P&L targets (revenue and profit)
• Maintain profitability even if revenue is below budget

Impact

As an Account Director, you will play a crucial role in driving our company's success by:

• Embodying FPS’ Values in service of achieving FPS’ Mission. 
• Contributing to the company's growth and reputation in the industry.
• Supporting each employee to grow and reach their full potential.

Requirements 

• Strong business acumen
• Experience in people management
• Experience working in an agency setting
• Experience managing departmental budgets

Physical Demands & Work Environment:

• Required fluency in reading, writing, and speaking English
• Required to attend & participate in virtual meetings
• Required to type proficiently
• Required to maintain sufficient internet bandwidth to run company applications and attend meetings with clear video 
• A dedicated private & professional workspace, free from distractions and well-lit
• Required to structure environment conducive to productivity 
• Required to have consistent access to a computer, webcam, and microphone during working hours & to record all company meetings and ensure they’re properly stored in the Google Drive
• Full adherence to FPS Dress Code and Cyber Security SOP
• Occasional travel (up to twice per year) may be required

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.