Director of Product Management

The Helper Bees (THB) is seeking a dynamic and results-driven Director of Product Management to lead our Product Team strategy and execution. At THB, we empower older adults and their families by providing seamless access to quality, affordable in-home care providers. Named #67 on Forbes’ list of America’s Best Startup Employers for 2024, our mission is to help people stay home longer through innovative, data-driven solutions that enhance the care experience.

What you'll do:

As Director of Product Management you will lead a small, high-performing team of five product managers, guiding them through the complexities of product discovery, delivery, and optimization. This individual will work closely with the cross-functional product teams composed of a product manager, product engineers and a product designer. This individual will also work closely with business stakeholders, to ensure alignment with strategic goals. The Director will instill best practices, and cultivate a product culture focused on customer outcomes, innovation, and continuous improvement.  Additionally they will advocate with departments across the company for instilling a product culture.

To thrive in this role, you will need strong leadership skills, expertise in data-driven decision-making, and the ability to communicate effectively with both technical and non-technical stakeholders. You will also mentor and develop product management teams, aligning efforts across departments to achieve business goals.

• Leadership and Team Management:
  • Help lead, with the CPO and other Product Directors, our ongoing transformation to a stronger culture of rapid, iterative learning-focused product development approach.
  • Lead and mentor a team of product managers, setting clear objectives, fostering a high-performance culture, and providing ongoing coaching to maximize team potential.
  • Oversee performance management by regularly assessing team capabilities and results, offering feedback, and recognizing achievements.
  • Hold the team accountable for meeting deadlines and quality standards, and ensure alignment with the product strategy.
  • Cultivate a collaborative environment by facilitating seamless cross-functional collaboration between product managers, product engineers, and product designers, with a strong focus on user-centric problem-solving, as they work together within outcome-led product teams.
• Strategic Planning and Execution:
  • With CPO and other Product Directors, define, communicate, and drive the product vision, strategy. Work with product teams on the roadmap in alignment with broader business goals.
  • Champion continuous improvement and innovation, identifying opportunities for product enhancements, optimization, and differentiation in the competitive market.
  • Prioritize problems and solutions based on data-driven insights, customer feedback, and market demands.
• Cross-Functional Collaboration:
  • Work closely with other departmental leaders, including operations, product launch & support, sales, account management, and marketing to ensure alignment and integration of product objectives with broader business objectives.
  • Foster a culture of transparency, communication, and accountability across all levels of the organization.
  • Work directly with data, and with data analysts, to understand market/customer/user trends; Leveraging this data to inform product decisions and improve customer outcomes.
  • Work closely with Product Lifecycle Team for product launches and renewals to help the effort improve and the success rate of launches and client onboarding.
• Product Expertise:
• Understand the suite of THB products and how they fit together, including major functionality and features, as well as the value proposition. Enable the product managers and their teams to develop a shared understanding of the complete suite.
• Regularly present product demos and updates to key internal and external stakeholders, gathering feedback to drive continuous improvement, as well as enabling product managers and product teams to deliver product demos to those stakeholders.

Who you are:
You are a passionate leader with a proven track record in developing impactful product strategies. You thrive in fast-paced environments, bring a strategic mindset, and inspire teams to deliver measurable results.

• Strong leadership with a proven track record of mentoring high-performing product management teams.
• Successfully transitioned teams from project-oriented to iterative development approaches, include  experience establishing and scaling product discovery practices and a track record of introducing and embedding rapid experimentation methods
• Deep understanding of business and technical domains with the ability to quickly learn new industries.
• Strategic thinker capable of driving product strategy in fast-paced, dynamic environments.
• Expertise in healthcare products/services or related industries, especially in geriatric care or managed care.
• Strong analytical skills with comfort in using data to uncover insights and inform decisions.
• Experience conducting ROI, or similar economic, analysis for healthcare or similar products.
• Excellent communication skills, including written, verbal, and presentation capabilities.
• Ability to collaborate and influence with cross-functional teams and senior stakeholders.
• A detail-oriented and creative problem solver with a commitment to quality and innovation.

Preferred qualifications:

• Bachelor’s Degree in a related field or equivalent experience preferred.
• 5+ years of product management experience in a leadership role.
• Experience in the healthcare industry or similar regulated environments is highly desirable.

What’s in it for you:

• Impactful work: Be a part of a high-growth, mission-driven organization where your contributions make a tangible difference.
• Competitive rewards: Receive a competitive salary, a comprehensive benefits package, and support for your well-being.
• Time to recharge: Benefit from flexible PTO, 12 paid company holidays, and the freedom to prioritize work-life balance.
• Office perks: Work in a dog-friendly office with daily catered lunches to keep you fueled and inspired

Physical Requirements:

• Occasional travel may be required.
• Ability to remain at your designated workstation for the duration of the workday
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (typically on a computer screen)
• This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen.  The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.    

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