Remote Care Technical Support Specialist (Solihull office)

JOB DESCRIPTION:

A fantastic opportunity for someone with superb communication and interpersonal skills to have a direct impact on Cardiac Rhythm Management (CRM) patients! Working from the Solihull office, as part of a wider team of Technical Support Specialists (TSSs), you will provide remote clinical and technical guidance on the use and operation of Abbott’s CRM products to the medical community and various Abbott departments. Full technical training will be provided.

Responsibilities include:

• Providing technical support services in the field of Remote Patient Monitoring and CRM devices.
• Providing technical information to customers in response to inquiries/reports from the field.
• Performing product evaluations and testing based on reports from the field.
• Providing back-up support to field Clinical Specialists/Territory Managers in the areas of sales support (remote care and device management), regional training seminars and troubleshooting.
• Conducting product training to in-house personnel.
• Assisting in the presentation of educational material for new product training and in-service seminars to physicians, nurses and sales representatives.
• Providing technical response to corporate Abbott website inquiries.
• As needed, providing technical and clinical assistance to Regulatory Affairs personnel (in-house).
• Coordinating efforts with international division staff to resolve product/clinical issues involving international customers.

What you’ll need:

• Experience in a similar support/troubleshooting/customer service position (degree preferable)
• Fantastic engagement with customers/interpersonal skills
• Excellent verbal and written communication skills
• Good experience in use of analytical tools and software
• Ability to work effectively within a team in a fast-paced changing environment

As you’d expect from an innovative global healthcare company, we offer excellent salaries and a competitive range of benefits to support you and your family, including a defined-contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme, alongside fantastic development opportunities.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

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