Senior People Operations Generalist

About Us

Tia is on a mission to transform healthcare for women by increasing access to and improving the experience of key preventive healthcare services. Known as the best and the only way to both transform outcomes and reduce cost, Tia’s preventive care model focuses on integrating key services across primary care, mental health, gynecology, skincare, and other wellness services. Tia is the modern medical home for women. We are trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages.  Blending in-person and virtual care services, Tia’s “Whole Woman, Whole Life” care model is a unique and “life-long” approach to women’s care. By making women’s health higher quality and lower cost, Tia makes women healthier, providers happier, and the care delivery business stronger — setting a new standard of care for women everywhere.

Read more about Tia’s:

• Products: https://asktia.com/article/what-is-product-at-tia
• Services: https://asktia.com/   
• Care principles: https://www.asktia.com/care-philosophy/

About the Role:

We are seeking a proactive and detail-oriented Senior People Operations Generalist to lead and support key People Operations initiatives, ensuring seamless project execution and exceptional employee experiences.   This role is crucial for implementing People Operations programs across our organization and will collaborate with key stakeholders cross-functionally and with HR Business Partners. The People Operations Generalist will be responsible for contributing to key initiatives like open enrollment, overseeing leave of absences and benefit programs ensuring effective administration and employee support. This role will also provide HR Services support by assisting with onboarding/offboarding processes, addressing employee inquiries while maintaining data integrity and ensuring compliance with employment laws. The ideal candidate will demonstrate strong organizational skills, collaborative communication, ability to manage cross-functional projects effectively and a commitment to enhancing People Operations functions.

 What will you be working on? 

• Project Management:
• Serve as lead for strategic initiatives such as scaling or improving HR processes, leading open enrollment processes, implementing policy changes, or other cross-functional projects as assigned.
• Develop project and implementation plans, inclusive of timelines, resource allocation, identifying critical milestones, dependencies, and risks, and communication planning.
• Coordinate cross-functional teams and stakeholders, facilitating collaboration and communication to achieve project objectives.
• Benefits Administration
• Manage administration of benefits programs, including health insurance, retirement plans, wellness initiatives, and other employee perks.
• Partner with benefits vendors to coordinate open enrollment, and manage ongoing employee education initiatives.
• Serve as a resource for employees to address questions and issues related to benefits and provide timely resolution.
• Leave of Absence Administration
• Oversee all aspects of employee leave, including FMLA, ADA accommodations, parental leave, and other time-off policies, partnering with the HR Business Partner as appropriate.
• Ensure proper documentation, tracking, and compliance with federal, state, and local leave regulations.
• Act as a liaison between employees, managers, and third-party administrators to streamline leave processes and minimize disruptions.
• Develop and refine tools and resources to educate employees and managers on leave policies and procedures.
• Compliance and Policies:
• Ensure compliance with federal, state, and local employment laws and regulations, including record-keeping requirements, reporting obligations, and employment-related policies.
• Prepare and submit regulatory reports and filings as required, such as EEO-1, ACA, and other government-mandated reports.
• Conduct audits and assessments to ensure adherence to company policies and procedures.
• Develop and document standard operating procedures (SOPs) for various HR functions, ensuring consistency and compliance with policies and regulations.
• Maintain the internal knowledge base/intranet with employee resource articles.
• Support HR Shared Services:
• Support HRIS administration, ensuring data integrity, testing system changes, report writing, and analyzing data flows for process improvement opportunities.
• Provide backup support on various People Operations functions, such as onboarding/offboarding, immigration, payroll, and addressing employee inquiries via the ticketing system as needed to ensure a smooth employee experience.

 We'd love to hear from you if you have:

• 5-7+ years of HR experience, prior generalist responsibilities preferred
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Strong knowledge of federal, state, and local employment laws and regulations.
• Experience with HRIS administration and data management.
• Excellent organizational, problem-solving, and communication skills.

Location:

This is a fully remote position, with a preference for candidates located in San Francisco, New York, Los Angeles, or Phoenix.

Benefits:

• Unlimited vacation
• Free Tia membership
• Competitive stock option package
• $300 one-time WFH stipend
• $50/month phone and internet reimbursement
• Medical, dental, and vision benefits
• 401k program (no matching at this time)
• Top of the line Macbook Pro
• Travel stipend for team off-sites

This position may require attendance at company and team off-sites and is subject to the Company’s vaccine requirement, as permitted by law and subject to reasonable accommodation.

Tia is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

Comp Range 

$115,000-$130,000 depending on experience and location

Tia is building a culture of excellence — in people, process and product. This is our northstar value; 

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records. 

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

1. A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration
2. Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)
3. Asking why, then why again — because accepting “this is just the way it is” is not good enough
4. Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others
5. A commitment to uncovering talents to unlock “rock star” potential across every individual

Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.