Implementation Manager

About Rad AI

We have raised $80+ million to date from venture funds and just closed on our series B financing with investors Khosla Ventures, Gradient (Google’s AI fund) and ARTIS. We’ve also formed a partnership with Google to collaborate on the future of generative AI to redefine healthcare. Currently, more than 1/3 of radiology groups and healthcare systems, including Kaiser Permanente, HCA Healthcare, and Geisinger, now leverage the latest Gen AI advancements from Rad AI. We're recognized as one of the most promising healthcare AI companies by both CB Insights and AuntMinnie. Come join us in transforming healthcare with AI!

Founded by the youngest US radiologist in history, Rad AI empowers physicians with Al to save time, reduce burnout, and improve the quality of patient care. By combining our deep expertise in healthcare and AI and using one of the largest proprietary radiology report datasets in the world, our AI has uncovered hundreds of new cancer diagnoses for patients and reduced the error rate in tens of millions of radiology reports by nearly 50%. 

Why Join Us:

Comprising both radiology and AI expertise, Rad AI's stellar team builds products that maximize radiologist productivity, ultimately making healthcare more widely accessible and improving patient outcomes. Join our team and help us make a positive impact on radiology, patient lives, and healthcare around the world.

We’re looking for an Implementation Manager with experience leading software implementation projects. Rad AI’s award-winning software has experienced tremendous market growth. We are looking for a teammate with a “can do'' attitude that is adaptable in a fast-paced, high-growth team.  This role will report up through the Vice President of Implementation.

What You’ll Be Doing:

• Lead the deployment of Rad AI’s products to radiology practices and health systems

• Ensure a smooth onboarding process by managing project timelines, dependencies, and communications with executive, clinical, and IT stakeholders

• Works independently to plan, monitor, and manage complex customer facing projects

• Define project plans tailored to each customer’s unique needs, resources, organizational structure, and desired business outcomes

• Issue resolution and mitigation strategies based on data-driven decision making

• Understand customer workflows and gather requirements through interviews and workshops with key stakeholders

• Build partnerships with customer counterparts

• Ensure milestones and deliverables are met on time and of high quality

• Perform risk management and implement measures to correct

• Create and distribute pertinent information and status reports to management and customer

• Lead customer and internal calls

• Collaborate and coordinate with Rad AI’s product, engineering, and customer success teams for project goal setting, data integration, testing, and product feedback

• Build and maintain onboarding templates, documentation, and best practices

• Contribute to building a world class implementation organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service

Who We’re Looking For:

• At least 2 plus years of relevant project management, implementation management, technical project management, or similar client facing experience, preferably within a healthcare / healthcare IT  environment

• Strong project management and organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out documentation

• Excellent people/relationship management, coaching, and communication skills with the ability to hold others accountable

• Practical working knowledge of SaaS solutions, implementations, and technical concepts

• Eagerness to continuously learn, adapt, improve, and help others do so in a fast paced, ever changing environment

• Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals

Nice to Haves:

• Bachelor’s degree or above

• Prior experience or familiarity with radiology workflows and/or radiology specific healthcare IT

• Growth stage scale startup experience

• Prior professional consulting or healthcare software implementation experience

• Prior experience or familiarity with radiology workflows

• Prior experience or familiarity with HL7, FHIR, and EHRs

Come join our world-class team as we build and deploy AI solutions that will make a difference in millions of people’s lives. Our team is mission-driven and focused on transparency, inclusion, close collaboration, and building an incredible team.

If you're passionate about driving innovation and delivering impactful reporting solutions, we'd love to hear from you!

Rad AI offers a variety of benefits, including:

• Comprehensive Medical, Dental, Vision & Life insurance

• HSA (with employer match), FSA, & DCFSA 

• 401(k)

• 11 paid company holidays

• Location-flexibility (remote-first company!)

• Flexible PTO policy

• Annual company-wide offsite

• Periodic team offsites

• Annual equipment stipend

At Rad AI, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Please be vigilant regarding job scams. We advise all candidates to apply directly through our official careers page. Our recruiters will use email addresses with the domain @radai.com or no-reply@ashbyhq.com.