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Customer Service Representative/Office Assistant

Remote: 
Full Remote
Contract: 
Full time
Salary: 
38 - 42K yearly
Work from: 
Panama, Pennsylvania (USA), United States

Offer summary

Qualifications:

Customer service and office experience required., Strong typing skills and Microsoft Office knowledge., Attention to detail for data entry., Excellent verbal and written communication skills..

Key responsabilities:

  • Serve as the first point of contact for customers.
  • Answer phones, check voicemail, and prepare delivery tickets.

Team Builder Recruiting logo
Team Builder Recruiting Human Resources, Staffing & Recruiting Startup https://www.teambuilderrecruiting.com/
11 - 50 Employees
About Team Builder Recruiting
Why Team Builder Recruiting? Growing companies need great people. Building great teams requires strategy, careful planning, vision and goals. We want to partner with you to attract, hire and retain the team you need to grow your business. We offer three options for Employers Recruiting and Retention Planning This premium service is designed specifically for small to mid-sized businesses in growth mode. We will partner with you to plan for your upcoming hiring needs & conduct an in-depth assessment of your current recruiting and retention strategies to ensure your practices are helping you build and retain a strong team. Job Posting Management This basic level service involves working with you to determine the best plan for marketing your company’s immediate openings. We’ll help you write the job advertisement, develop a strategy for where to advertise your opening and manage & monitor all of your job postings. The candidates will go straight to you for consideration. Retained Recruiting If your business has an important position to fill, and wants to ensure that you have the best possible candidate, this is an ideal service. We take care of marketing your opening, contacting passive job seekers, thoroughly screening all candidates and present you with only the best possible matches. We invite job seekers to join our network to be notified of career opportunities with growing companies in PA & the surrounding regions.
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Job description

Description

Customer Service Representative/Office Assistant

Ephrata, PA


  • Full-time opportunity with great benefits.
  • Hybrid Remote Position – Option to work from home 2-3 days per week after the training period
  • Serve as our customers' first point of contact coming into our office and the friendly voice on the phone
  • Learn to answer general questions about propane
  • Answer phones and check voicemail
  • Prepare delivery tickets
  • Accept and process customer payments via phone, in person, or mail
  • Communicate with other team members to meet our customers' needs
  • Join our office team rotation working Saturday mornings from October 1 until April 15, 8 am to noon, during our busy season. The weekday schedule is M-F, 8:00 am to 4:30 pm
  • Assist with cleaning office areas
  • Work for a faith-based business that values and respects its employees


Sweetwater Propane, Inc. seeks a full-time Customer Service Representative/Office Assistant to join our team. Our Ephrata, PA, office will be moving to our new location in Denver, PA, in the near future. We are a young, faith-based company that has been steadily growing. We strive to meet the needs of our customers with our team of professionals who utilize our knowledge, abilities, and resources to enrich the lives of our customers, community, and each other. Our Customer Service Representative/Office Assistant is the "Face" of our company and will be connecting with customers in person and over the phone.


What we are looking for in our Customer Service Representative/Office Assistant:

  • Experienced: Customer service and office experience are required.
  • Skilled: Strong typing skills. Familiar with Microsoft Word, Excel, and Outlook. Essential office administrative skills.
  • Accurate: Able to correctly enter data and process payments. Must have strong attention to detail.
  • Friendly: Enjoys interacting with and serving others, can answer questions, and build customer loyalty.
  • Great Communicator: Has excellent verbal and written communication skills.
  • Versatile: Willing to take on various tasks to support the company's growth.
  • Flexible: We have a rotation schedule for working Saturday mornings from October through April. This position would be 40+ hours during the fall, winter, and early spring.

 

What we offer our Customer Service Representative/Office Assistant:

  • $20-$22 p/h – DOE
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off & 7 paid holidays
  • Retirement plan with company match
  • Health Savings Account
  • Hybrid remote work option – work 2-3 days from home after training period
  • A friendly & respectful work atmosphere
  • Potential for growth for those who show initiative


To Apply

If you have good administrative skills and enjoy working in customer service, please submit your resume in Microsoft Word or PDF format for our Customer Service Representative/Office Assistant position. We look forward to hearing from you!


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Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Office AdministrationData EntryPayment ProcessingOnline Communication

Other Skills

  • Customer Service
  • Detail Oriented
  • Typing
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Excel
  • Non-Verbal Communication
  • Social Skills
  • Teamwork
  • Physical Flexibility
Are you interested?

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