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Customer Service Representative - #34117

Remote: 
Full Remote
Work from: 
Philippines

Offer summary

Qualifications:

2+ years in customer service, Experience in branding or logistics is a plus, Familiarity with CRM systems, Proficiency in Microsoft Office.

Key responsabilities:

  • Manage client interactions and order processes
  • Resolve client issues and ensure satisfaction

Manila Recruitment logo
Manila Recruitment SME https://www.manilarecruitment.com/
11 - 50 Employees
About Manila Recruitment
Manila Recruitment is a full service recruitment consultancy providing executive, expert and technical recruitment support for the Filipino market. We are the leader in innovation for recruitment solutions in the Philippines since 2010. We were born from entrepreneurial roots, and carefully crafted into a full-service consultancy that delivers a suite of innovative headhunting and talent sourcing solutions. Our expertise is defined by an unparalleled understanding of the “big picture” business needs of our clients, and how recruitment solutions can only be tailored for optimum results when a holistic view is taken. The Manila Recruitment difference is rooted in our passion to scour the globe for cutting-edge developments in recruitment science. We get genuinely excited by developments in social sourcing strategies, web 3.0 tools for headhunters and areas of innovation that can help us deliver the best client and candidate experiences. We identify and deliver the latest international recruitment strategies specifically adapted for headhunting talent within the Filipino market. Producing unrivalled access to perfectly matched, previously undiscoverable talent for our clients. The recipe is simple, innovation, international best practice, combined with local market knowledge, a candidate database of over 40,000 and growing, and of course our greatest asset – simply the best team of passive talent sourcing, end-to-end recruitment consultants in the Philippines!
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Job description

This is a great career opportunity for someone who is looking to join an established international company with vibrant, friendly, and supportive working environment.

Company Profile:

Our client is a multifaceted enterprise specializing in branding solutions, uniforms and costumes, custom manufacturing, and fulfilment and third-party logistics (3PL) services. With over 30 years of experience, our client is dedicated to delivering tailored solutions that meet the unique needs of its clients.
This role is an exciting opportunity to shape and implement marketing strategies from the ground up.

Branding Solutions: Our client offers customization of existing products to align with clients' brand colors and logos, ensuring that businesses find precisely what they need in the required quantities.

Uniforms and Costumes: Leveraging decades of experience in the apparel industry, our client guides clients through the process of designing professional uniforms and creative costumes, catering to diverse industry requirements.

Custom Manufacturing: From design concept to delivery, our client manages every aspect of custom manufacturing. They specialize in creating unique, tailor-made promotional products, simplifying the process for clients seeking innovative solutions.

Fulfillment & 3PL Services: Our client provides warehousing and fulfillment services for promotional products, offering storage solutions and the capability to ship products globally. Clients have access to a real-time inventory system to monitor stock levels and ordering trends.

Overall purpose and responsibilities of the role:

The Customer Service representative plays a vital role in ensuring exceptional customer satisfaction by managing client interactions, overseeing order processes, and proactively addressing potential issues. The role supports the company’s mission to deliver tailored branding solutions, uniforms, custom manufacturing, and logistical services while maintaining operational excellence and fostering strong client relationships.

Duties and Responsibilities:

Customer Service Representative plays a critical role in ensuring seamless operations and client satisfaction. This individual will oversee the end-to-end management of client orders, resolve issues proactively, and maintain clear communication with clients, vendors, and internal teams. The role requires strong organizational skills, attention to detail, and the ability to anticipate and resolve potential challenges.

Key Responsibilities:

1.    Issue Resolution & Communication

  • Address and resolve client issues, vendor errors, and shipping discrepancies promptly.
  • Ensure all communication related to issues is completed within 24 hours.

2.    Order Review & Accuracy

  • Review client orders to confirm properly formatted artwork, completeness, accuracy, and acceptable margins.
  • Assess delivery timelines and ensure orders align with company standards.

3.    Follow-Up & Escalation

  • Schedule follow-up dates for special-action orders to guarantee on-time shipment.
  • Expedite or escalate orders as necessary, ensuring proactive communication before potential problems arise.

4.    Workflow Monitoring

  • Maintain and update the Work-in-Progress (WIP) dashboard to ensure accuracy in delivery dates.
  • Follow up on tasks daily to ensure timely completion, aiming to clear the dashboard to zero each day.

5.    Collaboration & Team Participation

  • Actively participate in weekly and monthly sales team meetings to share updates and insights.
  • Engage in bi-monthly vendor meetings to strengthen partnerships and streamline operations.
  • Contribute to scheduled staff meetings, providing feedback and updates on ongoing processes.

Requirements

  • 2 or more years in customer service. Branding, promotional products, or logistics industries could be advantageous. Candidates from other industries are welcome to apply.
  • Experience with order management and client issue resolution.
  • Familiarity with CRM systems and workflow management tools.
  • Proficiency in Microsoft Office and related Customer related tools

Strong verbal and written English communication skills.



Job Type: Permanent

Employment Type: Independent Contractor

Schedule: Monday to Friday PH Time 10 Pm - 7Am

Location: Work From Home

Industry: Manufacturing, Logistics and Branding Solutions

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Order ManagementIssue ManagementWorkflow Management SystemsMicrosoft Dynamics CRM

Other Skills

  • Customer Service
  • Communication
  • Microsoft Office
  • Problem Solving
  • Team Effectiveness
  • Collaboration
  • Organizational Skills
  • Detail Oriented
Are you interested?

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