Product Manager

About the Role

As a Product Manager, you will create customer-centric products to enhance satisfaction and drive business growth. Collaborating with multiple initiatives, you will define product strategy, manage the roadmap, and work cross-functionally to achieve retention and premium services objectives. This role emphasizes proactive, data-driven decision-making, leveraging lean startup methodologies, A/B testing, and agile development practices. You will lead the ideation, technical development, and launch of tests, interfaces, and features for the customer and expert journey across desktop and mobile web experiences.

What You’ll Do

• Lead the ideation, technical development, and launch of new tests, interfaces, and features for consumer products (mobile web, mobile app, and desktop).
• Build and maintain roadmaps to drive growth by improving conversion rates and LTV through A/B testing and multivariate testing.
• Use lean and scrum methodologies to develop and launch new features efficiently.
• Collaborate with cross-functional teams to identify key opportunities for improvement.
• Partner with the User Research team to understand customer needs, pain points, and preferences.
• Conduct usability studies, analyze data, and use other research methods to inform product requirements and improve satisfaction.
• Define product requirements for minimal viable products (MVPs) and new features or enhancements.
• Define and analyze product metrics to guide decision-making and measure success.
• Work closely with Data Analysts to understand and measure the performance of product areas.

What We’re Looking For

• 3+ years of B2C product management experience with a focus on web and mobile platforms.
• Proven experience leading cross-functional projects and teams.
• Expertise in A/B testing, multivariate testing, and data-driven decision-making.
• Experience building and scaling a product from the ground up.
• Technical fluency and the ability to collaborate effectively with engineering teams.
• Strong knowledge of lean and scrum product development methodologies.
• Understanding of product metrics and their impact on business objectives.
• Familiarity with app development and app store deployment processes.
• Ability to conduct qualitative user research and usability studies.
• Skills in formulating problem statements and creating product strategies based on market trends and competitive analysis.
• Experience in scoping and launching minimal viable products (MVPs).
• Proficiency in managing early user research programs and gathering requirements.

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions. 

Why Join the Team

With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free membership to dive into JA product

Work Environment

JustAnswer UA has adopted a remote-first work environment from all UA regions. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events. Our philosophy as a business is to put people’s safety and wellbeing first. In response to Covid-19, JustAnswer UA practices 100% virtual recruiting and onboarding processes.                                                                                                                                                                          

Our Commitment to Diversity  

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances. 

 #LI-REMOTE