Description
Position at Opus
Position Description
Position/Title: Sr. Event Technology Project Coordinator
Department: Event Technology & Registration
Reports to: Manager or Sr. Manager (Event Technology & Registration)
Status: Fulltime, Salaried, Exempt
WHO WE ARE
Opus Agency is a future-forward full-service Global Events Agency with over 325 team members in the United States and the United Kingdom. As we look ahead to 2025 and beyond, our profound opportunity is to shape the future of events in an increasingly AI-infused world. In an era where digital interactions often dominate, the authenticity of real-world connections will become paramount. Events will emerge as the #1 priority for CMOs, driving brand success and fostering deep, meaningful relationships with audiences.
Our Event Technology & Registration team plays a critical role in this vision, partnering with world-shaping brands like Amazon, Microsoft, Google, and Salesforce, as well as an ever-expanding roster of category creators and fast-growing global brands. With these clients, we don’t just respond to change; we shape it by pulling the future forward and leading them into a new era of event marketing. As a Sr. Event Technology Project Coordinator, you will be at the forefront of this mission, driving innovative and impactful strategies that align with this events-driven vision for the future.
WHAT WE ARE LOOKING FOR
The Sr. Event Technology Project Coordinator will serve as a lead on small to medium scale in-person and/or digital events simultaneously, as well as in a support capacity on medium to large scale events. This role is responsible for project managing event registration and digital platforms, which includes working with clients and other stakeholders to build effective event experiences (registration tools builds, digital platforms, attendee-facing event tech/tool suites), overseeing vendors, and actively managing the attendee registration process.
This role helps manage the digital experiences of events, in some cases independently and in other cases leading or in conjunction with a team. This role ensures that planning schedules are met, correct Opus processes are being implemented, and that client needs are anticipated and exceeded.
This is a client-facing role, which will work directly alongside Opus Project Managers, Technical Architects, and Attendee Support personnel to deliver unforgettable experiences and delight our Fortune 100 & 500 corporate clientele.
YOU SHOULD HAVE
- 2-3+ years of experience in a relevant role is required, with preference for experience in corporate events with the following tools: Rainfocus, Stova, Swoogo, Bizzabo, Cvent, Eventbase
- Proven experience in coordination of projects or events successfully from concept to execution
- Bachelor's degree from four-year institution is preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Work as lead on small to medium events (up to approx. 1,000 in person, 10,000 digital) and in support roles on large programs (up to approx. 60,000 in person, 300,000 digital).
- Independently manages and supervises all assigned tasks on a variety of event types, for multiple projects simultaneously.
- Consult clients on registration website builds and digital tool configuration, and actively participates in scoping of custom event in area of focus.
- Create a workback timeline and ensure the timeline is followed.
- Create and maintain documentation and manage content for registration website/digital tools.
- Demonstrate proficiency in using known and new digital tools and platforms, including understanding how functionality impacts user experience and troubleshooting technical solutions.
- Understand in depth the area of the event staffed on and can speak intelligently to clients on this area; knowledge of who fills other roles on team and where to find related resources.
- Participate actively in team and client meetings and document meeting outcomes. Able to lead recurring client meetings.
- Complete all projects thoroughly within hourly goal and budgetary requirements by using the most efficient methods to execute each project and task.
- Participate in internal training and suggest improvements to department resources/processes.
- Regularly uses common Excel formulas, and can create, edit, and present reports to client team.
- Manage simple registration areas onsite and support larger onsite setup requiring multiple kiosks.
- Supervise and train onsite temporary staff.
- Develop attendee support plans on own or in conjunction with Customer Service Lead.
- Understand badge security plans.
- Create basic risk mitigation plans and quickly adapts to changing circumstances requiring changes to plans.
- Note: The Sr. Event Technology Project Coordinator may be placed in staffing assignments including event technology project management/support, registration management/support, housing management/support, and customer service.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Display strong critical thinking, organizational, and analytical capabilities.
- Manage your own time to meet project deadlines and in a manner that supports others meeting their project deliverables.
- Demonstrates strong verbal and written communication and presentation skills, exhibiting confidence.
- Ability to effectively prioritize workload on multiple projects & events simultaneously.
- Successfully perform in high stress, fast-paced environment.
- Accept changes with short notice and tolerate frequent interruptions.
- Ability to maintain high levels of confidentiality.
- Work cooperatively with other employees, vendors, and clients.
- Demonstrate resourcefulness, able to self-direct one’s own learning and development with support of peers and managers.
- Can provide critical, constructive feedback to colleagues in a professional manner.
- Microsoft Office suite program experience (Outlook, Excel, OneNote); Excel and spreadsheet experience strongly preferred.
- Language Skills - Ability to write reports, business correspondence, and procedure manuals. Ability to present information and respond to questions from a group of managers, clients, customers, or the public. Ability to interact both on a one-to-one and group basis.
- Mathematical Skills - Ability to apply concepts of basic algebra and geometry, fractions, percentages, ratios, and proportions to practical situations. Ability to create, monitor and understand budgets, debits, credits, and reconciliation.
- Reasoning Skills - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
TRAVEL AND FLEXIBLE SCHEDULE REQUIRED
This position is required to travel to attend events. Air travel and overnight stays are required. There will occasionally be the need to work outside standard business hours.
HOW WE’LL TAKE CARE OF YOU
Our job titles may span more than one career level. The starting salary for this role is between $58,000 and $65,000. Our salary ranges are based on third-party national average market compensation analysis. The actual salary is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. The salary range is subject to change and may be modified in the future.
NOT SURE IF YOU SHOULD APPLY?
Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At Opus Agency, we are dedicated to building a diverse, inclusive, and authentic team – so if you’re excited about this role, but your past experience doesn’t align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role or we may have other roles that better align with your skillset.
PHYSICAL REQUIREMENTS:
Individuals will be required to sit for the majority of the day and may be required to stand as needed. May require ability to ambulate primarily on a level surface for periodic periods throughout the day. Individuals may be required to travel via airplane, train, taxi, car and/or other means of transportation, as needed.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
OTHER DUTIES AND ACKNOWLEDGEMENT
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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