Director, Project Manager Career Kickstart Professional Learning

Unlocking opportunities for a wider range of students, especially in CTE, requires attentiveness to not only what is taught, but also how it is taught. To ensure students are successful in in-demand jobs and, ultimately, have choice-filled lives, we must prepare them with technical knowledge and the ability to apply their knowledge to solve problems in a work-based setting. 

As the Project Manager of Career Kickstart Instruction and Professional Learning, you will be a catalyst for change in expanding opportunities for students through teacher practice. You will play a critical role in ensuring a high-quality teacher experience with Career Kickstart’s suite of teacher supports and resources. This includes project planning and executing operations for teacher and PL facilitator in-person professional learning events, virtual workshops and webinars, and supporting the publishing of exemplar lesson plans and other instructional resources. You will also manage teacher and facilitator communications and ensure every teacher and PL facilitator involved in the work feels heard, valued, and has what they need to successfully execute their role to maximize their positive impact on students. You will establish smooth and efficient methods of managing the team’s deliverables, including effectively collaborating with other College Board teams and external stakeholders. 

Career Kickstart is a start-up within a large organization, College Board. You will be a part of the three-person Instruction Team within CK, a part of the larger CK team (approximately 15 people) and have the resources of the broader AP team to support you in your execution.  

In this role, you will: 

Project Planning and Management of Teacher Support Product Delivery (50%) You are responsible for building and managing the development process of teacher materials to ensure they are high quality and delivered on time. Responsibilities include: 

• Develop detailed content creation, review, and delivery schedules for the CK Instruction Team’s deliverables and maintain clear and up-to-date documentation of their status to ensure products meet quality and timeline end goals and support our teachers and facilitators. 

• Collaborate with College Board stakeholders to ensure the smooth development, delivery, and maintenance of various Career Kickstart Professional Learning (PL) events, courses, and CK teacher resources. 

• Implement and maintain project plans, including coordination with other team members and departments. 

• Develop and execute a plan for regular iteration and improvement of the CK Instruction Team’s processes and program content and event offerings. 

• Regularly collect data pertaining to the needs of the CK Instruction team to inform process and tool improvements. 

• Develop and maintain a file structure/management schema within SharePoint that is well-documented and clearly understood by all team members. 

• Develop reports and dashboards to report on the status of workstreams within the Instruction team.  

Management of Facility and Contractor Relationships for Summer PL Events (30%) You are responsible for ensuring the operations are executed to have dozens of summer professional learning events across the country each summer to develop our cadre of teachers. Responsibilities include: 

• Support operationally the recruitment, contracting, on-boarding, and ongoing development of independent consultants who serve as professional learning facilitators and content creators. 

• Develop and maintain a process for onboarding, and ongoing quality assurance for sites hosting CK in-person training. 

• Budget and track all costs in your purview and recommend efficient resourcing solutions. 

Planning and Management of the Customer Experience (20%) You are responsible for customer service for our teachers and facilitators. Responsibilities include: 

• Develop and maintain a deep understanding of the CK program course and PL offerings to articulate and ensure consistency across all teams including Student Outcomes, Market Adoption, State and District Partnerships, and the general Customer Journey   

• Assist in the maintenance and moderation of discussion and resources in CK’s Online Teacher Community spaces for each CK course to ensure teachers get the support they need to be effective in the classroom facilitating hands-on, engaging and relevant coursework for their students. 

• Develop and manage a communications plan for facilitators of PL events and host sites for CKSI and other PL events. 

• Responsible for coordinating teams, developing strategies, and implementing project plans to ensure the customer experience for professional learning service delivery meets attendee and program expectations. 

• Develop surveys to monitor Net Prompter Rating (NPR) and other needed measures for professional learning service delivery. 

 About You  

You have:  

• At least 5 years of experience in project or program management  

• Ability to process and draw insightful conclusions from data to drive decision-making 

• Strong organization and prioritization skills and the proven ability to move forward multiple projects in concert, both independently and as a member of the team  

• Experience creating project process documentation, dashboards, and reports 

• High degree of personal ownership and accountability to consistently deliver results in a fast-paced environment 

• Excellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organization 

• An ability to embrace ambiguity, a willingness to dig into unfamiliar tasks, and an ability to adapt to changing conditions 

• A strong desire to learn & improve and experience leveraging feedback and performance levels to course correct 

• A passion for supporting educational and career opportunities for millions of students    

• Strong customer service orientation 

• Proficiency with Microsoft Office applications  

• Experience working in Asana, Cvent, and Salesforce 

• The ability to travel 6-8 times a year to College Board offices or on behalf of College Board business 

• Authorization to work in the United States 

• This role could require at times: lifting boxes, packing items, standing for long periods of time 

About Our Process   

• Application review will begin immediately and will continue until the position is filled   

• While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.    

About Our Benefits and Compensation 

College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.  

The hiring range for a new employee in this position is $80,000-$135,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.  

Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.  

Your salary is only one part of all that College Board offers, including but not limited to:    

• A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more 

• Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility 

• A job that matters, a team that cares, and a place to learn, innovate and thrive 

You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process. 

About Our Culture  

Our community matters, and we strive to practice and improve our culture daily. Here are some headlines:  

• We are motivated to positively impact the educational and career trajectories of millions of students a year  

• We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard 

• We are a dynamic hybrid team, giving staff members the choice to either be fully remote or hybrid if they live close to a College Board office. Hybrid employees go into offices every Tuesday and Wednesday 

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