Job description

As Virtuagym continues to grow, we are looking for a passionate International Customer Service Consultant to join our team. Are you ready to make a global impact and help clients thrive in the digital health and fitness industry? Join our Medellín-based team and contribute to our mission of creating a healthier and happier world.

What this role looks like.

As an International Customer Service Consultant, you will support clients across all our markets, ensuring they receive outstanding service and guidance. Your role will focus on delivering excellent customer support, strengthening client relationships, and driving customer success.

Some of your key tasks as an International Customer Service Consultant:

Be the first point of contact for our customers via phone and email;
Deliver excellent customer service by engaging with customers and ensuring a high level of satisfaction;
Build and nurture customer relationships to enhance retention and loyalty;
Offer creative solutions, handle objections, and de-escalate challenging client situations;
Encourage upselling and cross-selling to maximize customer lifetime value;
Address churn risks, cancellations, and payment-related queries;
Investigate and resolve system issues collaboratively with the product department;
Contribute to departmental process enhancements through feedback and project participation.