Program Manager Lead

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

**For related project experience to be considered, please include a project list of all program/project management experience. The project list should include: project summary, role, and project timeframe/percentage of time dedicated to the project (i.e. November 2020 – October 2021, 50% of time). Failure to provide this documentation may result in disqualification.**

As a dedicated Program Manager you will support the Special Programs team in the P&C Chief of Staff office overseeing complex, cross-functional initiatives where we will lead efforts related to employee engagement, culture, rewards and recognition, military hiring and retention, real estate strategy, events, and related programs. This will be done in partnership with business and enterprise partners to deliver on our P&C objectives.

Facilitates and leads the execution and delivery of moderately to highly complex non-IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and budgets. Demonstrates an expert understanding of how activities contribute to the achievement of strategic business goals and operational objectives. Collaborates with key stakeholders, vendors and project/program teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the following location: San Antonio, TX Campus.

What you’ll do:

• Leads the implementation of strategic tasks that align programs with an organization’s business strategy and goals.
• Responsible for developing multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.
• Works with program sponsors and cross-functional teams, to evaluate, plan and develop scope, milestone road maps, required resources, work plan, budget, anticipated dependencies, and timing for new programs.
• Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
• Ensures all team members understand how to work together, understand interdependencies, and coordinates their efforts to complete program goals.
• Assists in the development of performance metrics, dashboards and management tools that clearly articulate the status of key activities ensuring timely and successful execution.
• Directs analyses, root cause identification and development and recommendation of key work products.
• Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.
• Defines and maintains multiple program strategies based on business demand and ROI expectations.
• Negotiates agreements, settles disputes equitably and diffuses high tension situations.
• Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.
• Mentors Program Managers in identifying benefits and defining alternatives across departmental programs and across USAA programs.
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
• Adheres to governance rigor required for work efforts.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you’ll have:

• Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of project and / or program management experience, including experience defining a new program and / or managing large-scale projects.
• Demonstrated experience using Waterfall or Agile methodologies to execute on program strategies and deliver complex work efforts.
• Advanced understanding and demonstrated application of risk management policies and procedures.
• Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles / methodologies.
• Proficient experience in USAA’s change management methodology or similar industry change management methodology.
• Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets.
• Stakeholder management and influencing skills.
• Expert level of experience in Principles of Project, Program or Portfolio Management.
• Demonstrated expert experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

What sets you apart:

• 8 years of progressive program or portfolio management experience to include process improvement and/or consulting for large strategic efforts.
• Project Management Professional (PMP) certification; or must obtain within 1 year of hire.
• Strong facilitation skills leveraging emotional intelligence to support matrixed environments including providing consultative guidance to help solve enterprise level issues.
• Experience managing cross functional teams, vendors, and/or external stakeholders.
• Knowledge of facility operations and management.
• Excellent written and verbal communication skills including expertise communicating and presenting complex initiatives in a clear and concise manner.
• Demonstrated proficiency in project and program management execution delivering complex work efforts working with standardized program and/or project methodologies (i.e., Waterfall and Agile).
• US military experience through military service or a military spouse/domestic partner.
• Attached program/project list.
• Ability to work out of the San Antonio Home Office.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation: The salary range for this position is: $127,310-$229,160.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.