Job description

Descripción breve

Role title: Designated Support Manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location: Colombia

Responsibilities

In this role, you will be responsible for providing technical assistance to customer relationship managers and help them overcome technical barriers that customers might experience as they deploy and use OEM products. You will also be providing trainings to the customers on latest features and advancements on the devices.

Provides Jumpstart services
Provides Implementation advising and assistance
Provide Proactive Product Assistance
Provides Integration and Change Management assistance
Provides assistance with Deployment Readiness and Planning
Provides Migration and Upgrade Assistance
Provides Solution Audits and Tune-Ups
Provides Health Check and Progress Reviews
Provides Best Practice consultation
Provides Incident Management and Escalation Support
Provides full-onboarding program for new customer helpdesks and IT teams
Provides customized configuration support
Provides trainings and walkthroughs for the features and advancements

Requirements

Working knowledge of Networking industry, products, and protocols.
Minimum 4 years and above experience in designing, deploying, configuring, supporting, trouble shooting, debugging and administering Cisco Security Products.
Cisco Secure Client (VPN), ASA Firewalls, NGFW (Next Gen Firewall)
Knowledge and experience of advanced Cisco security products like Firepower, AMP, FTD
Cisco IPS/IDS products
Cisco IPsec & SSL VPN
Knowledge and experience of Cisco ACS & ISE is desired but not mandatory
Working on Windows, Mac, and Linux is crucial

What You’ll Love About Working Here

We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
At the heart of our mission is your career growth. Out array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
Equip yourself with valuable certification in the latest technologies.

THIS IS WHAT YOU NEED TO KNOW ABOUT OUR JOB OFFER

Type of contract Modality Shift work Schedule Range Long-term contract Remote No (Monday to Friday), 5 days per week, 9 hours per day.

About Capgemini

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to lifesaving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same

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