Job description

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

Job Summary

GP Strategies is seeking an LMS Administrator who will be responsible for the day-to-day customer support, training, and utilization of primarily the Bridge LMS to support blended learning programs. This Administrator will work as part of our Support Team to interact directly with clients regarding aspects of customer use of the LMS and will interact with the client LMS administrators to train, support, and troubleshoot as the first line of support for our admin clients.

Responsibilities will additionally include interfacing and communicating with client and GP representatives on status, schedules; and serving as part of a team in support of client initiatives. We would like to grow this position to be consultative to better support clients along with developing a good understanding of our products and services and how they can be utilized with the LMS.

Essential Duties And Responsibilities

Customer support and training for client LMS Administrators for support desk.
Identify problems and root causes, taking a consultative approach to assist the client with a resolution.
Assist with updates and revisions to training program-related processes, procedures, and supporting documentation.
Assists with upload/publish, and testing of e-Learning sources files in the LMS, troubleshoot any related issues (internally and with clients).
Conducts LMS training classes and webinars for clients.
Assists with daily tasks such as sending status reports, responding to client questions, and assisting content team with technical issues.
Document of customer interactions in a CRM/Issue software tracking system by creating, tracking, and resolving cases as well as time involved.
Provide training and support for some international customers in off-hours due to time zone differences.
Maintain the integrity of client/learner records and managing user accounts.
Assists clients to make recommendations to improve their online training program through LMS improvements such as setting proper permissions and file structure.
Assist with internal process auditing and innovation of best practices.

Requirements

Experience Required: 1-2 Years
Education Requirement: Bachelor’s Degree or Equivalent
Experience as a Training Coordinator or a similar role
A minimum of 1 to 2 years of meaningful LMS administration experience

Preferred Qualifications

3 plus years’ experience as a Training Coordinator or a similar role
A minimum of 1 to 2 years of meaningful LMS administration experience
Demonstrated excellent verbal and written communication skills
Intermediate-level skills with MS Excel, Word, Outlook, etc.
Customer focus – proactively finds ways to exceed customer needs
Detail-oriented, well organized
Instructor -led/classroom training experience
Able to communicate effectively in all modes with customers and peers
Analytical – identifies root causes, corrective and preventative actions
Logical, problem solving, troubleshooting skills
Ability to work in a team environment and take initiative individually
Directly transferable experience in a similar customer technical support role focusing on LMS use and customer implementation
Strong attention to detail, ability to multi-task and work independently as well as in a team environment
Familiar with SCORM and AICC
Demonstrable experience and success in interacting with customers on a regular basis
Experience with either Bridge LMS and Oracle LMS a plus

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

Primary Location

Mexico

Job

Technical and Professional

Organization

USA 100 GP Strategies Corporation

Job Type

Full-time

Job Posting

Feb 5, 2025, 8:47:05 PM

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