Business Relationship Manager

Overview

Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care.

As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge:

• We connect patients to physicians in new and differentiated ways as part of Optum and with our new Specialty Management Solutions business.
• We have pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives to support growth and transition to value-based care.
• We lead the industry in value-based payment solutions through our Global 1 bundled payment convener, that provides easy predictable billing to patients.
• We help physicians address everything beyond surgical procedures, including anesthesia and ancillary service lines.
  
  

The new SCA Health represents who we are today and where we are going—and the growing career opportunities for YOU.

Responsibilities

As a Business Relationship Manager you will:

Key Responsibilities:

• Engage stakeholders and nurture trusting relationships in the development and management of a portfolio of IT investments to automate business processes, derive value through analytics, and provide ongoing support
• Steward a process of ideation - to promote a culture that values listening and exploring ideas from anyone, anywhere, anytime
• Advise on industry trends on technology, innovative uses of analytics, and data-driven opportunities to augment and/or transform business strategy
• Perform demand forecasting, develop business capability assessments and roadmaps with business cases, and provide recommendation on IT investments
• In doing so, drive trade off discussions with business leaders
• Assess, plan and prepare business areas for the change necessary to adopt IT solutions, embed in business processes and yield improved business performance results
• Demonstrate high energy and apply effective communications to engender excitement and promote a culture of analytics - an environment that places high value on using information in real-time to make fact-based decision making as a differentiator and competitive advantage
• Play an active role to help derive meaningful insights from the assessment of analytical models
• Monitor, measure and report on business value; and oversee financial verification
• Provide relentless commitment to communication to all relevant parties in business and all IT organizations, and proactively make connections and leverage interdependencies between people, services, projects, resources, and information
• Timely reaction/resolution to identified systemic IT issues having material affect on company/client operations, in collaboration with other IT teams
  
  

Responsibilities:

• Stakeholder Engagement:
• Build strong relationships with business leaders, understanding their needs, challenges, and goals.
• Act as a bridge between business units and IT, ensuring alignment.
• Actively engage with business leaders, understanding their pain points, aspirations, and strategic priorities.
• Foster collaboration, ensuring that IT initiatives align with business needs.
  
  

• Strategic Planning:
• Direct IT strategy in support of overall business goals.
• Identify opportunities for technology to drive business value.
• Participate in defining the IT roadmap.
• Participate in the prioritization of projects that align with technology for maximum return on investment.
• Participate in strategic planning sessions and is able to drive strategic discussions.
• Shape and ensure alignment of IT initiatives with the overall organizational strategy.
  
  

• Value Realization:
• Ensure business value, SLAs and outcomes are achieved through active coordination between areas across IT.
• Track the value delivered by IT initiatives, ensuring they align with business objectives.
• Assess whether the expected benefits are being realized.
• If not, work to address any gaps
• Initiative improvement efforts

• Risk Management:
• Assess risks related to technology investments and propose mitigation strategies.
• Evaluate risks associated with technology investments.
• Actively advocate for the business within IT initiative, changes, projects and other activities to minimize risk or negative impact on the business.
• Propose risk mitigation strategies aiming to minimize negative impacts on the business.
  
  

• Communication:
• Translate technical jargon into business language and vice versa.
• Ensure clear communication between IT and business stakeholders.
• Able to communicate and participate in Facility CEO/BOM/Sr. Director/VP level conversations within IT and business meetings and forums.
• Verbal, written and ability to craft summary presentations to enable understanding and action.
  

Qualifications

• 10+ years of relevant functional experience
• 10+ years of IT experience
• 5+ years of experience championing organizational change, e.g., leading initiatives, products, services, or interactions
  
  

Preferred:

• Business Relationship Management Professional (BRMP®) preferred
• Certified Business Relationship Manager (CBRM®) with Certificates of Experience preferred
• Master of Business Relationship Management (MBRM®) preferred
  
  

USD $120,000.00/Yr. USD $135,000.00/Yr.