Freelance Operations Consultant

About Us

With over 85 million global active users and 2 million transactions per day, Klarna is on the way to becoming the world’s favorite way to shop. To help us get there, we’re assembling an unparalleled global talent team—accelerating individual careers, and disrupting entire industries. We’re looking for people ready to achieve the extraordinary and embrace our bold ambitions as we shape the future of payments and fintech. Will you join us?

Your Role

Do you take pride in helping customers and driving solutions from start to finish? As a Freelance Operations Consultant, you are responsible for maintaining customer trust, handling technical and financial questions, and identifying areas for operational improvements.

Why you’ll love collaborating with us:

• 100% Flexible: Choose your working hours and location from anywhere in Sweden.
• Competitive Compensation: Enjoy great pay with opportunities to earn even more through bonus incentives.
• Empowerment: Take ownership of your work and shape processes that make a real difference.
• Make an Impact: Your ideas and contributions will drive meaningful change.

What You Will Do

• Deliver exceptional customer experiences across phone, chat, and email.
  
• Safeguard customer trust and identify areas of improvement.
• Tackle technical and financial inquiries and navigate complexity with confidence.
• Engage in special projects involving interviews with project teams.

Who You Are

• A native Swedish speaker with excellent business English skills.
• Have a natural ability to connect with people and make complex ideas accessible to everyone.
• A tech-savvy entrepreneur and problem solver, ready to tackle challenges with creativity and confidence.
• Have a customer-centric mindset and able to communicate ideas clearly and effectively.
• Obsessed with what Klarna stands for—bold ideas, big ambitions, and reshaping the future of fintech.
• You’ve gone all-in to master your craft—whether through earning an advanced degree, building a business, pioneering research, or excelling in a challenging career.

Hardware and Network Requirements

As this is a freelance role, you will need to provide your own work setup, including the following essential tools:

• A Windows laptop or desktop, less than 5 years old, with Windows 11 installed.
• A high-quality headset with a microphone for clear communication.
• A minimum internet speed of 20 Mbit/s, with a reliable and stable connection to support video calls and collaboration tools.

Awesome to Have

• Background in finance, payments, or fintech industries.

Please include a CV in English.