Head of Brand Services (Brand Protection)

Description

The Head of Brand Services will be responsible for developing and executing strategies to enhance the Online division’s direct-to-customer brand offerings.

This role will play a critical role in shaping the customer experience and the ability to drive growth and brand recognition. The role will look to grow the brand segment of the online business, looking to identify new customer segments underserved in the existing market. The job has the potential to define significant new business lines and markets.

Key outcomes of the role

Strategic Planning & Execution:

• Develop and execute brand strategy aligned with business goals
• Manage P&L for Brand Services
• Identify market opportunities to drive growth and profitability
• Create marketing strategies for customer acquisition and pipeline management
• Analyse competitors and develop winning strategies
• Achieve sales growth by exceeding targets
• Tailor products to regional market needs (think global, act local)
• Expand presence in APAC, NA, and LATAM
• Challenge market norms and encourage cross-functional collaboration
  
  

Customer Management:

• Build strong customer relationships, understanding needs and automating processes
• Focus on NPS to address detractor feedback
• Negotiate contracts for mutually beneficial terms
  
  

Team Leadership:

• Lead and mentor a high-performing brand services team
• Foster a collaborative and innovative team culture
  
  

Market Analysis & Insights:

• Conduct market research and customer surveys for insights
• Provide strategic recommendations to senior management
• Represent the business at key events
  
  

Customer Experience:

• Ensure exceptional customer service and support
• Collaborate with product teams to exceed customer expectations
• Proactively identify customer needs and implement feedback-driven improvements
• Launch initiatives to attract new customers and enhance satisfaction
  
  

Compliance & Risk Management:

• Ensure adherence to industry regulations and mitigate brand risks
  
  

Product Innovation:

• Collaborate with product teams to launch new solutions that drive revenue
  
  

Data Analysis:

• Analyse customer data to uncover insights
• Track key metrics (e.g., satisfaction, retention, NPS, revenue)
• Present reports to senior management on outcomes and initiatives
  
  

About You

• Have a passion for the domain industry
• Bring demonstrable experience of working in a leadership role in brand services where you have been driving the brand protection success
• Enjoy a fast-paced environment
• Be curious, research, and ask questions
• Be result and target driven
• Demonstrate excellent communication skills, both oral and in writing
• Have exceptional organisational skills and attention to detail
• Be a creative thinker, always thinking “how can we”
• Show a strong desire to succeed and make a difference
  
  

Experience And Skills That Will Help You Succeed

• Ability to inspire and motivate a diverse team
• Strong strategic planning and execution skills
• Demonstrated ability to drive sales and achieve business goals
  
  

What's in it for you?

There are many reasons to come on board our team of talented professionals, but here are just a few…

• We are collaborative, fair, consciously inclusive, and flexible
• We trust, value, and support our people to make the difference
• We believe that diversity of thought and experience provides the platform for innovation and creativity
• We invest in the development of our people to drive our ambitions forward
• We offer a range of benefits (including your choice of tech) and a competitive package
• We offer a great work environment in an internationally successful enterprise in the online services industry
  
  

If you need assistance completing an application for a position with us or need us to make any reasonable adjustments, please reach out to our Recruiting Team at talent@teaminternet.com

About Team Internet

We are Team Internet. As a leading global internet solutions group, we’re transforming the way businesses, brands, publishers, and consumers connect in the online world.

Combining innovative digital businesses and products with passionate and talented people, our vision is to create meaningful and successful connections: businesses to domains, brands to consumers, publishers to advertisers and beyond, enabling everyone to realise their digital ambitions. Discover more about our vision and values.

Whether it’s buying, selling, or registering domains, running an online business, securing online brands, monetising domains, or optimising digital marketing and product comparison activity – we’ve got you covered.

Team Internet is committed to building a better world. Through our ESG strategy we think beyond profit and take into account our broader impact on the environment, society, and ethical practices. This way, we can create a more sustainable and responsible approach to our operations, which brings positive outcomes for both the company and the world around us.

Headquartered in London and with exceptional people the world over, Team Internet has been recognised in the FT1000 list as one of the top-50 fastest-growing tech companies in Europe and has also been included in the FTSE AIM UK 50 and AIM 100.

We are Team Internet. We are the architects of a better-connected world.