Principal Product Manager, Payments

By the Numbers:

• Named #1 best software for small business of 2024 by G2
• 2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing 
• Over $500M in annual revenue 
• The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs 
• There are 6.2M employers in the US, 98% have fewer than 100 employees ⁽¹⁾ 
• 550,000 new businesses are created each year in the US ⁽¹⁾ 

What Product Management is like at Gusto:

• We’re looking for high-autonomy, entrepreneurial Product Managers to come build high-impact solutions for small businesses and their employees. We believe in high-ownership Product Managers who operate like business owners - owning an entire roadmap end to end and shipping product all the way from strategy through to the nitty gritty details (some describe this kind of role as a “GM” type role).
• Our Product team is lean, which means you’ll have a high degree of impact and ownership. 
• We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners. 

About the Team: 

Gusto moves hundreds of billions of dollars per year. The Principal Manager, Payments will be responsible for building technology that helps expand and develop payment rails and payment methods across the US to enable money movement and  solidify our customer ledger and reconciliation platforms for reliability. 

This role is part of the Payments team at Gusto that ensures that our 400,000+ small and medium businesses and millions of their employees are getting paid on time, every time. You will be developing our payments systems that are foundational to the payment solutions offered by Gusto. You will work closely with a team of Engineers and Designers, to build the roadmap, set strategic priorities, and ensure the successful implementation of our payments stack.

Here’s what you’ll do day-to-day:

• Ownership: Create the roadmap and multi-year strategy for key payment infrastructure to meet organizational OKRs
• North Star: Ensure that our payments infrastructure can deliver amazingly simple and extensible customer experiences that are fast, transparent, and cost efficient for use across the Gusto ecosystem
• Collaborate with partners in Accounting, Legal, Compliance, and Payroll Services to design to enhance our product offerings and serve our customers better
• Communicate your work across technical and non-technical decision-makers
• Manage dependencies across other product development teams 
• Work cross-functionally with Design, Engineering and Revenue teams to develop, launch and manage/rearchitect payments infrastructure
• Conduct market research to inform strategy, measure performance against key indicators, and inform future improvements
• Model and systematize data-driven decision-making by consistently reviewing KPI dashboards with/ team; while driving transparency and focus on customer and business outcomes

Here’s what we're looking for:

• 8+ years of experience of direct Product Management experience in payments, fintech, money movement or payments related fields including understanding of money movement in the US and integrations with third party payment systems
• Understanding of payments operational processes such as reconciliation, disputes, and exception processing 
• Familiarity with payments systems and related regulations
• Ability to translate business requirements into technical specifications and work closely with the engineering team to deliver remarkable solutions
• Excellent communication and collaboration skills to bring others along various partners
• High judgment to take decisions based on first principles and be able to make trade-offs 

If you don't think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

Our cash compensation amount for this role is $181,000/yr to $223,000/yr in Denver & most major metro locations, and $212,000/yr to $262,000/yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Where do PMs at Gusto work?

We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are actively hiring for the following Centers of Gravity: Toronto, Canada, Atlanta, GA, Austin, TX, Chicago, IL, Denver, CO, Los Angeles, CA, Miami, FL, and Seattle, WA. Our open roles will specify on the careers page and in the job description where the position is eligible for work. 

 ⁽¹⁾ Business Applications with Planned Wages (www.census.gov)