Manager IS - Development Manager –Member CRM/Salesforce

Your career starts now. We are looking for the next generation of health care leaders.

At AmeriHealth Caritas, we are passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we would like to connect with you.

Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

Discover more about us at www.amerihealthcaritas.com.

AmeriHealth Caritas is seeking a dynamic Development Manager to join our fast-growing Member Services Salesforce Team. In this role, you will use your ‘can do attitude’, strong Salesforce technical knowledge, and leadership of people management to build and deliver solutions on AmeriHealth’s Member CRM Salesforce platform. As a leader of Member CRM Team, you will help Salesforce ecosystems delivery in the highly challenging and rewarding Healthcare domain and be a critical part of the future of Healthcare IT at AmeriHealth Caritas.;

Responsibilities:

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The Development Manager – Member CRM/Salesforce will manage and support the Salesforce Development and Delivery team through complex development efforts and implementations related to Member CRM, integrations, and internally developed applications. The Development Manager is responsible for understanding the portfolio of Member CRM projects and operational success measures and overseeing all technical aspects of the current applications and complex implementations. Using an active and practical approach, the Development Manager will direct technological resources to accomplish the company’s strategic goals. The successful candidate will bring a blend of thought leadership, project related and operational expertise to the team in order to maximize our investment and optimize the use of the Member CRM Salesforce.

• Facilitates technical design discussions with team and vendors.
• Provide day-to-day ownership of highly complex and rapidly evolving Member CRM product on Salesforce platform.
• Manage an applications development team composed of full-time employees, onshore contractors, and offshore contractors to accomplish the following activities:
• The design and implementation of multiple complex system integrations and Salesforce features.
• Working collaboratively with architecture team to ensure that the proposed solution is aligned with enterprise architecture direction. Ensure team and solutions follow AmeriHealth SDLC practices, Standards and Enterprise Architecture guidelines.
• Lead, evaluate and provide technical and architectural guidance to team members.
• Lead solution architecture for application enhancements.
• Analyzes and reduces complex problems into simple, manageable components.
• Carries out systematic problem identification, analysis, and resolution.
• Design, develop, code and test programs from specifications.
• Effectively composes technical and non-technical documents such as design specifications, operation guides, process flows, and other technical schematics.
• Ensure the Salesforce solutions adherence to Salesforce CoE standards.
• Evaluates technical performance challenges and recommends tuning solutions.
• Participate in agile development methodology to drive the outcomes.
• Collaborate and engage with key IT stakeholders and business leaders in the organization regularly.
• Maintains team awareness of information security requirements and scalability issues during design and development.
• Provide updates to the Director and other IS and Business Leadership on progress, risks, and barriers of development efforts.
• Lead and mentor a team of Salesforce developers, ensuring appropriate resource allocation and output at all times.
• Contribute to the Salesforce strategic vision and roadmap for the evolution of Salesforce.
  
  

Qualifications / Education:

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• BA/BS degree in Computer Science or related software engineering field.
• At least ten ( 10)+ years of software development experience in a fast-paced environment.
• At least six (6)+ years of experience leading technical development teams as a development Manager or Tech-Lead.
• At least 6+ years of experience with Salesforce and ecosystem and At least 4+ years of Hands-on development experience.
• Must have active Salesforce certifications.
• Required Technical Skills:
• Salesforce Service Cloud
• Salesforce Security Model
• Salesforce Data Model
• REST, SOAP, MS SQL/Oracle
• Experience in Agile development methodology including product backlog, sprint backlog, user stories, continuous integration, Test Driven Development and in Agile tools.
• Excellent collaborative mentality, verbal and written communication skills.
  
  

Preferred Qualifications:

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• Experience in Healthcare Payer industry.
• Salesforce Service Cloud Consultant certification.
• Experience in working with Salesforce IS partners, offshore teams.
• Experience in Health Cloud.
• Basic knowledge of .Net.
• Experience with various App Exchange products is a huge plus.
• Preferred Salesforce Technical Skills:
• LWCs, Aura Component Custom Development
• Visualforce, Apex Classes, and Triggers
• Salesforce Flows, Visual Flows, Flow Triggers, Validations Rules
  

Diversity, Equity, and Inclusion

At AmeriHealth Caritas, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

We keep our associates happy so they can focus on keeping our members healthy.

Our Comprehensive Benefits Package

Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.