Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Business Account Manager.
We need a true, experienced and accomplished professional who shares our culture and values

About Product:

SOFTSWISS Casino Platform
Full-service modular software platform to manage online casino operations

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Key responsibilities:

Establish and nurture strong long-term relationships with clients and key people on client’s side
Understand client business specifics and how it operates
In collaboration with the team and client’s key people identify the potential issues and problems client business is facing to propose solutions to solve them
Create client’s development plan and strategy
Be responsible for the general client satisfaction and growth in close collaboration with casino platform team
Resolve ongoing issues and problems
Forecast and track key projects metrics

Requirements:

English B2
Russian B2
Strong communication, negotiation and team collaboration skills
Strong knowledge of IT industry and how the major processes function
2+ years in account management and/or customer success management
Previous experience with creating and implementing strong relationships with clients

What we offer:

Full-time remote work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 Day off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

About Us:

SOFTSWISS is an international company, and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.