Consulting/Principal Systems Engineer

Requirements:
• 10+ years of Systems Engineering experience
• BS Engineering/Computer Science or equivalent experience required, advanced degree preferred
• Excellent working knowledge of change management practices.
• Advanced knowledge of storage systems and Windows infrastructure.
• Advanced knowledge of system management automation
• Knowledge of virtual server environments and thin client.
• Knowledge of scripts for automation.
• Advanced understanding of system and problem management tools.
• Knowledge of system recovery procedures.
• Performance improvement.
• Strong communication skills.
• Ability and willingness to mentor junior staff.
• Strong organization/project planning, time management, and change management skills across multiple functional groups and departments, and strong delegation skills involving prioritizing and reprioritizing projects and managing projects of various size and complexity.
• Advanced problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues; prior success extracting/translating findings into alternatives/solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision-making.
• Advanced communication (verbal and written) and customer service skills. Strong interpersonal, communication, and presentation skills applicable to a wide audience including senior and executive management, customers, etc., including diction/terminology and presenting information in a concise and effective manner to clients, management, and various departments using assorted communication mediums.


ACCOUNTABILITIES:
• Recommend and plan use of new system features and hardware for new products and servers to improve overall operation of system and productivity of staff.
• Demonstrate expertise and thorough understanding of major system components in completing assigned tasks
• Establish standards and guidelines for job control/scripts and associated procedures.
• Act as a mentor to other systems engineering team members, as necessary and appropriate.
• Write command processors for execution under multiple system environments.
• Develop plans and procedures and establish guidelines for overall system performance improvement.
• Communicate to vendors additional features or products needed and work with user organizations to effect system improvements.
• Manage change management.
• Work closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines.
• Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
• Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.
• Diagnose complex system problems using dumps, traces, or other diagnostics aids.
• Diagnose system performance problems using available standard performance tools and system indicators such as queue lengths, CPU utilization, etc.
• Install program products and system components or aid in installation by end users.
• Develop user mods for installation of customized existing routines, device drives, and other system modifications.
• Develop optimum system configurations and plans for installation of hardware devices.
• Write commands or processes for execution under multiple system environments.
• Develop and implement security programs: manage and execute project deliverables; communicate to affected stakeholders including departments within the company; develop program procedures including guidelines and flow diagrams to be implemented on an ongoing basis; and develop tools or metrics that allow for the measurement of successful program implementation.
• Review job control/scripts developed by less experienced staff members and assist in modifications of same for optimum performance and operation.
• Demonstrate understanding of system dump contents, system control block structures, all characteristics/features of hardware being used, and all system performance principles.
• Debug any system problems, develop online procedures for execution of commonly used processes, and perform procedures necessary for recovery.
• Demonstrate thorough understanding of all system components and of program products assigned to support.
• Demonstrate knowledge of system parameters to control, configure, and install various systems; in-depth knowledge of software installation aids; and user knowledge of all facets of the online system.
• Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.
• Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
• Demonstrate thorough understanding of major system components in completing assigned tasks.
• Configure controls; install or troubleshoot programs within multiple system environments.
• Construct scripts for processing of workloads by system.
• Develop job control procedures or work flow diagrams for commonly used processes and automate wherever possible.
• Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.
• Partner closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines.
• Apply problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks.
• Perform online system functions to assist with tasks encountered in execution of daily responsibilities such as utility functions and editing of files.
• Develop lists/scripts for execution of commonly used processes and automation of simple tasks.
• Proper management and implementation of changes and service requests.
• Proper creation, execution, documentation, and closure of tasks, changes, and requests.
• All other duties as assigned.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with Us

LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.

Working for you

We know that your wellbeing and happiness are key to a long and successful career, as this role is global, benefits may vary according to your location. These are some of the benefits we are delighted to offer:
-Health care plans and benefits
-Modern Family Benefits, including maternity, paternity, adoption and surrogacy
-Life assurance and accident policies
-Comprehensive pension and retirement plans
-Access to learning and development resources
Your recruiter will advise you on the benefits package for your location

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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