Customer Care Specialist

Who We Are:

Easy Step Enterprises is a top-performing franchisee of The Good Feet Store, America’s #1 Arch Support Store. We have over 40 locations operating in North Carolina, Virginia, DC, Maryland, Tennessee, Alabama, Florida and Ohio. We are passionate about helping our community live an active and healthy lifestyle, without their feet getting in the way. From runners to teachers, attorneys to contractors, thousands of satisfied customers have experienced reduced foot, knee, or back pain, improved balance, and a more comfortable lifestyle due to Good Feet Arch Supports. Our employees’ passion to help transform lives is felt by our customers as they are personally fit with our premium Arch Supports that are only found in our retail stores.

The Customer Care Specialist will be responsible for inbound calls from our customers from across all our store locations. They will handle any customer inquiries or concerns while working with our sales team to successfully educate our customers about the effects of Good Feet arch supports. They will embody the Mission, Vision, and Values of Easy Step Enterprises.

Must live between Baltimore, MD to Raleigh, NC 

Duties and Responsibilities:

• Answer calls, transfer calls to appropriate store locations, and return calls as needed.
• Remedy any customer concerns or issues by being an available voice, routing calls accurately, and following up as needed.
• Scheduling appointments for multiple stores via Google Calendars.
• Listen to customers to understand the right questions to ask and quickly identify the needs of the customer.

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Excellent time management skills
• Strong customer service and interpersonal skills
• Detail-oriented, especially with follow-up processes
• Ability to work alternating Saturdays until 5:00 pm

Education/Experience:

• High School Diploma or G.E.D
• At least 1 year of heavy customer service experience

Physical Requirements:

• Prolonged sitting and typing at a computer

Must live between Baltimore, MD to Raleigh, NC