Email Automation Specialist II (Fixed Term)

The expected salary range for this position is $32.65 - $40.80. Employees in specific high cost of labor locations in the United States (such as San Francisco, CA and Seattle, WA) may qualify for a geographic differential. Compassion International is not responsible for third parties who omit this information when copying and re-posting job openings.

*This position will be a fixed term through end of June 2025*

We are seeking an Email Automation Specialist II (Fixed Term) on a temporary basis to primarily support our email marketing initiatives within Salesforce Marketing Cloud. In addition to owning the end-to-end process of designing, building, and optimizing multi-channel campaigns, you will also perform basic content loading and updates in our CMS. This role will leverage your intermediate AMPscript skills, ability to troubleshoot HTML/CSS rendering issues, and familiarity with CMS best practices to ensure cohesive customer experiences across digital channels.

What will you do?

Email Design, Testing & Optimization

• Develop responsive email designs suitable for various devices and clients, ensuring an optimal user experience.

• Build, maintain, and manage reusable partials and snippets in Litmus to streamline email production.

• Recommend A/B tests to optimize subject lines, layouts, and calls-to-action; analyze results to guide future improvements.

• Troubleshoot basic HTML/CSS rendering issues, collaborating with teammates to maintain consistency and quality.

Marketing Cloud Execution & Personalization

• Use Salesforce Marketing Cloud (Email Studio, Automation Studio, and Journey Builder) to schedule and execute email sends.

• Write and refine AMPscript for personalized content, including complex IF statements and reusable code blocks.

• Create and maintain moderately complex filtered Data Extensions (using AND/OR logic) to target specific audiences effectively.

• Consolidate filters and Data Extensions to optimize automation performance.

CMS Content Management

• Load and update digital content in our CMS (e.g., Contentful) following established templates and guidelines.

• Ensure proper naming conventions, metadata, headers, and tags for published content.

• Coordinate with cross-functional teams to address basic content requests and maintain consistency across platforms.

• Troubleshoot common CMS-related issues to ensure timely updates and content integrity.

Collaboration & Consultation

• Accurately scope and prioritize new email and content-related projects in partnership with internal stakeholders.

• Provide data-driven, constructive feedback to peers and suggest improvements aligned with marketing best practices.

• Proactively communicate project status, potential risks, and solutions to team members and leadership.

Project Assessment & Reporting

• Evaluate campaign performance against established KPIs, generating insights that inform optimization strategies.

• Provide input on resource needs, timelines, and potential bottlenecks in project planning.

• Maintain thorough documentation of processes, ensuring repeatability and scalability for future projects.