Offer summary

Qualifications:

5+ years of experience in technical delivery management, particularly with defense or national security customers., Strong interpersonal communication skills to collaborate across teams and convey technical solutions to non-technical stakeholders., Proficiency in Python, Kubernetes, and SDLC best practices, along with a proactive problem-solving mindset., Bachelor's degree in engineering, computer science, or equivalent, with PMP or Agile certifications preferred..

Key responsabilities:

Manage complex customer engagements, ensuring business objectives and contractual requirements are met.

Drive adoption and usage of Unstructured’s applications through deep knowledge of customer needs.

Build long-term relationships with customers to ensure satisfaction, retention, and growth.

Collaborate with cross-functional teams to enhance delivery success and advocate for customer requirements.

Job description

Unstructured is making it possible for organizations to continuously collect their human-generated data and use it in conjunction with LLMs to power a range of workflows. We make it effortless to connect to any in-house or third-party models and deliver that data to any downstream location. Unstructured’s open source package has been downloaded more than 20 million times and is used by more than 50k companies, including nearly half of the Fortune 500. In the last two quarters, thousands of users have signed up for Unstructured’s commercial product, with several thousand currently on the waitlist for our ETL platform.

Unstructured is a rising, cutting-edge technology start-up developing innovative solutions for processing and extracting insights from unstructured data to drive generative artificial intelligence (AI) initiatives. As we continue to grow, we are seeking an experienced Technical Delivery/Engagement Manager to join the delivery team and contribute significantly to Unstructured’s success.

You will be responsible for managing complex customer engagements within the USG and delivering programmatic and customer success in close collaboration with colleagues across Unstructured. Ideal candidates will have experience directly supporting or working within public sector organizations. At Unstructured, we employ veterans of the US military and civilian government/public servants, and we highly value prior service in any capacity.

Location: High preference for Florida or North Carolina

Key Responsibilities:

Delivery Management: Own overall responsibility for delivering successful customer engagements from short, focused POCs to multi-year enterprise contracts, ensuring business objectives and contractual requirements are met.

Delivery Optimization: Help define and iteratively improve our overall delivery motion, including developing metrics and playbooks to evaluate and enhance delivery success.

Customer Enablement: Use deep knowledge of Unstructured’s capabilities and customer needs to drive adoption and usage of Unstructured’s applications.

Customer Relationship Management: Build long-term relationships to ensure customer satisfaction, retention, and growth.

Cross-functional Collaboration:

-Partner with colleagues across Unstructured to further overall company success.

-Work closely with the solutions engineers responsible for technical delivery.

-Partner with account executives (AEs) to ensure seamless handoffs between pre-sales activities and post-sales implementations.

-Help our product and engineering teams build tools that customers love by gathering and advocating for customer requirements.

-Work with marketing to facilitate customer testimonials and case studies

Required Skills and Experience:

-5+ years of success leading complex engagements with defense or national security customers as a technical delivery manager, technical program manager, deployment strategist, or a similar role.

-Demonstrated success driving delivery and user adoption of technical products.

-Excellent interpersonal communications skills, including the ability to collaborate effectively across teams and articulate technical solutions and value propositions to non-technical stakeholders.

-Interest and success working in a fast-paced, fluid environment with both relative independence and as a member of small teams.

-Strong organizational skills and the ability to manage multiple projects simultaneously.

-A proactive mindset with strong problem-solving abilities and a record of owning problems end-to-end.

-Experience with Python, Kubernetes, CLI deployments, and SDLC best practices.

-Willingness to travel up to 25%.

-Technical Delivery in a Defense environment + customer facing role is required.

-Active US Security Clearance at the Secret level or higher. Ability and willingness to obtain a US Security Clearance at Top Secret / Secure Compartment Information.*

Preferred Skills and Experience:

-Strong technical background to understand and meet customer needs.

-Familiarity with AI/ML concepts and applications, including LLM-powered applications.

-Experience with both SaaS products and especially on-prem deployments.

-Bachelor's degree in engineering, computer science or equivalent

-Project Management Professional (PMP) or Agile certifications (Scrum Master, SAFe, etc.)

Thank you for your interest in joining our team! We carefully review each application to identify candidates whose skills, experience, and qualifications closely match the role's requirements. If your profile aligns with what we're looking for, a member of our team will reach out to discuss the next steps. While we may not be able to contact everyone, we sincerely appreciate the time and effort you invested in applying.

Please note that a background check and employment verification may be required for this position. We may obtain one or more background screening reports about you solely for employment purposes.

At Unstructured, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered to thrive. We are proud to be an Equal Employment Opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We celebrate differences and believe they enhance our innovation and success.

If you require accommodations during the application or interview process, please let us know—we are happy to support you.

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