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Service Delivery Manager - R-21052

extra holidays - extra parental leave - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

10+ years of experience in cloud service delivery management., Deep understanding of cloud computing platforms, particularly AWS., Expertise in cloud architecture design and management, with knowledge of security best practices., Strong problem-solving skills and excellent communication abilities..

Key responsabilities:

  • Oversee the entire lifecycle of cloud services, ensuring optimal performance and compliance.
  • Design and implement cloud strategies and migration plans based on business needs.
  • Monitor service performance, manage incident escalations, and ensure adherence to SLAs.
  • Build relationships with stakeholders and drive continuous improvement initiatives in cloud operations.

Rackspace Technology logo
Rackspace Technology Large https://www.rackspace.com
5001 - 10000 Employees
See all jobs

Job description

Experience: 10+yrs

A Cloud Service Delivery Manager is responsible for overseeing the entire lifecycle of cloud services within an organization, ensuring smooth delivery, optimal performance, cost efficiency, and compliance with regulations, by designing cloud strategies, managing migrations, monitoring service levels, and collaborating with stakeholders to meet business needs across the cloud environment; acting as the primary point of contact for cloud service issues and driving continuous improvement initiatives.  
 
Key responsibilities:  
Cloud Strategy & Architecture:  
Design and optimize cloud architectures based on business requirements.  
Evaluate different cloud service providers and select the most suitable options. 
Develop and implement cloud migration plans to move workloads to the cloud.  
  
Service Delivery Management:  
Monitor cloud service performance and ensure adherence to service level agreements (SLAs).  
Proactively identify and resolve potential issues before they impact operations.  
Manage incident escalation processes and communicate effectively with stakeholders during critical situations.  
 
Cost Optimization:  
Analyze cloud usage patterns to identify cost-saving opportunities.  
Implement cost optimization strategies, such as right-sizing instances and utilizing reserved instances.  
Track cloud spending and provide cost reports to stakeholders.  
 
Security & Compliance:  
Ensure cloud services comply with relevant security standards and regulations.  
Collaborate with security teams to implement appropriate access controls and data encryption mechanisms.  
 
Stakeholder Management:  
Build and maintain relationships with key stakeholders across the organization, including business owners, IT teams, and cloud service providers  
Communicate cloud service updates and changes effectively  
Address client concerns and provide timely support  
 
Continuous Improvement:  
Identify areas for improvement in cloud service delivery processes  
Lead initiatives to optimize cloud operations and drive efficiency  
Stay updated on emerging cloud technologies and best practices  
 
Required Skills:  
Deep understanding of cloud computing platforms (AWS,)  
Expertise in cloud architecture design, deployment, and management  
Proven experience in service level agreement (SLA) management  
Strong problem-solving and troubleshooting skills  
Excellent communication and stakeholder management abilities  
Familiarity with ITIL or other service management frameworks  
Knowledge of security best practices in cloud environments 

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Troubleshooting (Problem Solving)
  • Communication
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