Offer summary

Qualifications:

1+ years of experience in customer service or related fields., Strong oral and written English proficiency with excellent communication skills., Ability to manage multiple projects in a fast-paced environment., Tech-savvy with strong typing skills and knowledge of Microsoft Office..

Key responsabilities:

Manage a high volume of tasks and projects under tight deadlines.

Build strong relationships with team members and representatives.

Interview and screen potential representatives for retail visits.

Gather client feedback to improve services and ensure a positive experience.

Job description

This position is fully remote and available for applicants living in countries in Central America and Mexico, including Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, and Panama.

**Please submit your CV in ENGLISH. **

ABOUT THE ROLE:

At Trax Retail, we are seeking a dynamic and versatile professional to join our team as a Recruitment Support Associate. If you are a competitive, people-oriented individual with excellent English skills, and you are looking for a role that offers advancement opportunities, then this job is perfect for you.

RESPONSIBILITIES:

• Efficiently manage a high volume of tasks and projects, even under tight deadlines and pressure.
• Build strong interpersonal relationships and rapport with representatives and team members.
• Work closely with the different departments to ensure projects and client requests are met.
• Serve as the primary point of contact for representatives throughout the project assignment and execution.
• Interview and screen potential representatives/merchandisers for stores retailers' visits.
• Explain work opportunities and answer representatives/merchandisers questions.
• Ensure a positive representatives/merchandisers' experience throughout the project execution.
• Explain work opportunities and answer representatives’ questions.
• Ensure a positive representative experience throughout the recruitment process.
• Collaborate with your Team Lead and other team members to meet staffing needs.
• Maximize earned revenue against project contracts.
• Execute tasks essential for achieving project success.
• Identify and match service partners with clients, resolving roadblocks when they arise.
• Gather client feedback to improve our services and work cross-functionally to prioritize improvements.
• Set appointments for prospective representatives in specific stores to complete projects.

REQUIREMENTS:

• 1+ years of experience in customer service, tech support, visual screening, sourcing.
• Ability to manage multiple projects with set deadlines in a fast-paced environment.
• Strong oral and written English proficiency, with excellent communication skills.
• Inclusive collaborator who thrives in an inclusive company culture.
• Quick thinker who can work with minimal supervision.
• Proactive, responsive, multitasking and detail oriented.
• Critical thinking and problem solving
• Experience in retail projects is a plus.
• Demonstrates emotional intelligence and empathy.
• Tech-savvy, with strong typing skills and Microsoft Office knowledge

WHO WE ARE?

Trax Retail is one of the fastest-growing retail merchandising companies in the world. Survey Merchandisers complete more than 90,000 store visits each month, including shelf audits, restocking, planogram maintenance, display assembly, product demos, brand representation, and resets. Merchandisers enjoy flexible schedules, working in a fast-paced environment, and helping great brands improve their in-store execution. Trax Retail not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

Alia Services is one of the renowned recruitment and payroll services companies that operate remotely. We offer one-window solutions for entrepreneurs, small-medium enterprises, companies, corporates, and candidates. With us, a company can shape its organizational goals and objectives into reality by acquiring exceptional human capital with an easy and fast-paced recruitment process.

WHAT DO WE PROVIDE?

Full time positions with the potential for overtime.
100% remote positions.
Competitive compensation package.
An inclusive, fast pace exciting environment culture offering accelerated professional growth.
1-on-1 coaching with feedback sessions, mentorships, and leadership development programs.
Opportunities for cross-functional development