Senior Business Systems Analyst

WGU Advancement establishes philanthropic partnerships with others who share our vision for a future in which opportunity and access to education are more readily available to all and innovations in education make that possible. The Business Systems Analyst for Advancement will be responsible for developing the backbone of technology tools that make this work possible. We seek an experienced Salesforce administrator and developer, ideally with experience in higher education philanthropy, grants administration systems, and CRMs (e.g. Ascend) who can translate business needs into system enhancements, implementing and recommending solutions that will make WGU a model for dynamic, innovative higher education fundraising.

The Senior Business Systems Analyst is responsible for extrapolating and analyzing data and trends, managing, and maintaining systems and software for WGU Advancement (fundraising). This role serves as a liaison between Advancement and WGU’s technical teams, developing, leading, and managing assigned projects. The Senior Business System Analyst will also take the lead in complex coding tasks, API integrations, advanced system architecture design, and ensuring the successful implementation of new technologies. This role is responsible for identifying opportunities for system and process improvements, resolving complex system errors, conducting quality control audits, and providing solutions to enhance system navigation for student and employee programs and process.

The Senior Business Systems Analyst takes a lead role in maximizing the use of large databases and system interface integrations for departmental systems and processes. This position will identify and implement solutions for systems errors, inconsistent data and processes that do not provide the most favorable experience for students and employees at the university.

Primary Responsibilities

• Develops a robust understanding and application of current and historical business processes, system architectures, interfaces and data access methods to ensure the most favorable experience for students and employees.

• Diagnoses and troubleshoots system interface and data integration issues for current processes and programs, leveraging strong coding skills and expertise in architecture design.

• Diagnoses and recommends business process changes to increase efficiency and create cost-saving outcomes.

• Oversees and ensures changes to business processes are implemented correctly and align with strategic direction.

• Conducts research into applicable systems and possible alternatives to provide more informed recommendations to business or IT related changes.

• Plans and presents proposals for system upgrades and new system architectures that support and deliver desired outcomes.

• Develops, tests, and implements software systems using strong coding skills and system architecture design.

• Functions as a subject matter expert in database management, system architecture, Excel, higher education systems and customer relationship management (CRM) system.

• Integrates third-party products with existing infrastructure and optimizes performance for high utilization environments.

• Trains department leaders and employees regarding the interpretation of data trends.

• Develops training and informational documentation for users internal and external to department, gathering and receiving approval for information from stakeholders across the university.

• Performs quality control audits for data integrity, system process administration and provides solutions to enhance user navigation of programs and processes.

• Builds and maintains strong relationships with multiple and diverse team members such as technology, project management and other internal and external stakeholders.

• Gathers project requirements from stakeholders across multiple departments.

• Leads configuration-based changes that ensure business processes and procedures are upheld.

• Manages multiple projects concurrently, applying appropriate project management techniques such as Agile and waterfall as needed.

• Creates and maintains comprehensive project and technical documentation, ensuring all stakeholders have clear visibility and access.

• Oversees the system interface between key department programs and software.

• Collects and analyzes feedback from users to enhance staff and student experiences, leading to improved satisfaction scores.

• Updates and documents technical procedures and processes.

• Writes, reviews, and executes unit tests to ensure high-quality code delivery.

• Engages in performance tuning and optimization of systems for enhanced reliability and efficiency.

• Performs other job-related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice

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