Sales Operations Director

Overview:

Quest is an award-winning IT management software provider, offering a broad range of solutions that address both common and complex IT challenges. We are fanatically customer-focused and proud to support some of the most sophisticated organizations with the highest IT demands. Our environment is dynamic, rewarding, and provides ample opportunities for career and personal growth.

We are seeking a Sales Operations Director to join our team and play a pivotal role in driving sales strategy, execution, and operational efficiency. This role is a key member of the Business Unit (BU) leadership team and will focus on optimizing sales performance and ensuring strategic alignment with company objectives.  Location:  Remote United States

Key Responsibilities:

• Sales Strategy & Execution: Develop and implement sales strategies that drive revenue growth and exceed annual business targets.
• Data-Driven Decision Making: Provide actionable insights and strategic recommendations based on sales data analysis to enhance global sales execution.
• KPI Development & Performance Monitoring: Create and manage KPI dashboards to track sales performance, pipeline management, and key leading indicators of future business success.
• Territory Coverage Planning: Design and execute an optimized sales territory coverage plan to maximize market reach and sales effectiveness.
• Quota Strategy & Structure: Collaborate closely with Finance to develop and refine quota-setting strategies that align with business goals and market dynamics.
• Cross-Functional Collaboration: Build strong partnerships across Finance, Sales (including renewals), Services, IT, and Operations to drive alignment and operational excellence.
• Leadership & Change Management: Inspire, mentor, and lead high-performing cross-functional teams to drive process improvements, enhance sales productivity, and achieve strategic objectives.

Qualifications & Experience:

• Proven Leadership: 8+ years of experience in sales operations within the enterprise technology industry, with a strong background in software.
• Strategic & Analytical Thinking: Ability to interpret complex data sets and provide actionable recommendations to improve sales performance.
• Process Optimization Expertise: Experience in sales planning, forecasting, territory management, and quota setting.
• Strong Communication & Relationship-Building Skills: Ability to engage with executives, cross-functional teams, and key stakeholders effectively.
• Results-Driven Mindset: Demonstrated success in driving sales productivity, operational improvements, and achieving business objectives.
• Adaptability & Problem-Solving: Comfortable working in a fast-paced, evolving environment with a proactive and solution-oriented approach.

This role offers a unique opportunity to make a significant impact on Quest’s sales operations by driving efficiency, strategy, and revenue growth. If you are a data-driven, results-oriented leader who thrives in a collaborative and dynamic environment, we encourage you to apply.

-Direct the efforts of teams to achieve the strategic and operational objectives of both the company and the Business Unit.

-Lead the BU forecasting process, partnering with sales leadership to ensure pipeline accuracy and applying sound judgment where needed.

-Monitor and drive high levels of quality, accuracy, and process consistency across sales planning and execution.

-Oversee operational reporting, including Quarterly Business Reviews (QBRs) and ad hoc analysis.

-Act as a key contributor to the BU's go-to-market (GTM) strategy, operational excellence, and change management initiatives.

-Serve as the operational voice of the BU for global initiatives and lead company-wide projects where necessary.

-Provide strategic leadership in critical business decisions, enabling sales teams, partners, and customers.

-Lead go-to-market strategic projects that drive sales enablement and effectiveness.

-Champion initiatives that enhance the customer experience and improve operational efficiency.

-Oversee the integration of mergers and acquisitions related to sales operations.

-Build and maintain cross-functional relationships to address business and customer challenges effectively.

-Foster strong communication channels with leadership and teams to align on objectives and execution.

-Manage hiring, staffing, training, and workforce development to build a diverse and high-performing team.

-Drive career development, succession planning, performance management, and compensation discussions.

-Cultivate an environment of diligence, teamwork, and operational excellence aligned with Quest’s Purpose, Vision, and Values.

-Bachelor’s Degree or equivalent work experience

-10+ years relevant experience desired in the enterprise technology industry, in software

-8+ years of leadership and people management skills with a proven track record of developing key talent.

Key Skills & Competencies:

-Ability to quickly adapt to change with a flexible and open-minded approach.

-Strong problem-solving and creative thinking skills.

-Excellent organizational and relationship-building abilities.

-Experience engaging and presenting to executives, both internally and with external partners.

-Strong analytical and project management skills.

-Exceptional written and verbal communication skills, with the ability to present information in diverse formats.

-Demonstrated ability to collaborate effectively with internal and external stakeholders.

-Quick issue diagnosis and resolution skills.

-Ability to manage multiple projects, prioritize effectively, and work independently with minimal direction.

-Proactive team leader who drives change and innovation.

-Alignment with Quest’s purpose, vision, and values.

-Willingness to travel globally (25%).

Preferences

-Graduate degree

Company Description 

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now. 

We’re not the company that makes big promises. We’re the company that fulfills them. 

We’re Quest: Where Next Meets Now. 

Why work with us! 

-Life at Quest means collaborating with dedicated professionals with a passion for technology. 

-When we see something that could be improved, we get to work inventing the solution. 

-Our people demonstrate our winning culture through positive and meaningful relationship. 

-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. 

-Our team members’ health and wellness is our priority as well as rewarding them for their hard work. 

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  

Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest.

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com. You can report job scams to the FTC (ReportFraud.ftc.gov) or your state attorney general.