Offer summary

Qualifications:

At least 2 years of customer service experience, preferably in healthcare or wellness., Strong emotional intelligence and ability to build rapport with clients., Exceptional communication skills with perfect English fluency required., Proficiency in CRM software and online communication platforms..

Key responsabilities:

Proactively reach out to clients to provide support and ensure adherence to their weight loss program.

Handle customer inquiries with kindness and empathy across various communication channels.

Monitor client progress and provide recommendations for better outcomes.

Collaborate with the Customer Care team to develop strategies that improve client retention and satisfaction.

Job description

This is a remote position.

Schedule: Monday - Friday, 8am - 5pm UT Time

Job Overview:

We are looking for a compassionate and empathetic Customer Care Specialist to support and guide clients on their weight loss journey. Reporting to the Director of Customer Care, this role focuses on patient retention, satisfaction, and long-term success by building strong relationships, handling inquiries, and providing encouragement and support throughout the client's journey.

Responsibilities:

● Proactively reach out to clients to provide support, answer questions, and ensure adherence to their weight loss program.

● Handle customer inquiries with kindness, patience, and empathy.

● Manage communications via phone, chat, text, and email to ensure timely and effective support.

● Assist in scheduling appointments, refilling prescriptions, and resolving concerns.

● Monitor and create emails, follow-up emails, and email drip campaigns to keep clients engaged.

● Monitor client progress and provide recommendations for better outcomes.

● Maintain detailed records of client interactions and follow-ups in CRM systems.

● Work with the sales team to identify upsell and cross-sell opportunities based on client needs.

● Collaborate with the Customer Care team to develop and implement strategies that improve client retention and satisfaction.