Offer summary

Qualifications:

3-5 years of experience in administrative or customer service roles, preferably in a fast-paced environment., Expertise in social media management, particularly on Instagram., Exceptional written and verbal communication skills in English., Strong organizational skills and attention to detail..

Key responsabilities:

Manage and engage with customers across four Instagram accounts, maintaining the spa's online presence.

Coordinate appointment scheduling and ensure clients are confirmed and reminded.

Create and distribute marketing campaigns through e-blasts and text messages.

Serve as the first point of contact for email inquiries, enhancing customer satisfaction.

Job description

This is a remote position.

Schedule:

Full-time, Thursday through Monday, 8 AM to 5 PM or 9 AM to 6 PM

Client Timezone: Eastern Time

Client Overview

Join a thriving med spa at the forefront of beauty and wellness innovation. This dynamic business is experiencing rapid growth, driven by its commitment to exceptional customer service and cutting-edge treatments. As a key player in the aesthetics industry, the med spa offers a range of services that help clients look and feel their best. With a strong presence on social media and a dedication to personalized care, this med spa is revolutionizing the way people approach self-care and beauty treatments.

Job Description

Embark on an exciting career as an Administrative Assistant in a fast-paced, growth-oriented med spa environment. This role offers a unique blend of customer service, social media management, and administrative expertise. You’ll be at the heart of the spa’s operations, managing multiple Instagram accounts, coordinating appointments, and executing marketing initiatives. This position is perfect for a detail-oriented multitasker who thrives on variety and enjoys building relationships with clients. As the med spa continues to expand, you’ll have the opportunity to grow your skills and make a significant impact on the business’s success.

Responsibilities

Manage and engage with customers across four vibrant Instagram accounts, crafting compelling responses and maintaining the spa’s online presence
Orchestrate a seamless appointment scheduling process, ensuring clients are confirmed and reminded of their luxurious spa experiences
Spearhead weekly marketing campaigns by creating and distributing eye-catching e-blasts and text message promotions
Streamline operations by efficiently transferring data between databases, maintaining accurate and up-to-date customer information
Serve as the first point of contact for email inquiries, providing prompt and professional responses to enhance customer satisfaction
Contribute to the spa’s growth by assisting with various administrative projects, adapting to new challenges as they arise

Requirements

3-5 years of proven experience in administrative or customer service roles, preferably in a fast-paced environment
Demonstrated expertise in social media management, with a particular focus on Instagram best practices and engagement strategies
Exceptional written and verbal communication skills in English, with the ability to craft compelling messages across various platforms
Proficiency in creating and managing email marketing campaigns and text message blasts
Availability to work Thursday through Monday, 8 AM to 5 PM or 9 AM to 5 PM Eastern Time, supporting the spa’s busiest periods
Strong organizational skills with the ability to manage multiple tasks and priorities efficiently
Familiarity with data entry and database management, with a keen eye for detail and accuracy
Adaptability and willingness to learn new software systems and technologies as needed
Passion for the beauty and wellness industry, with a commitment to delivering exceptional customer experiences