Offer summary

Qualifications:

At least 2 years of experience in high touch customer service or healthcare., Strong knowledge of insurance plans and patient financial responsibilities., Proficiency in computer technology and experience with software systems like G-suite and Zoom., Strong written and verbal communication skills, with bilingual Spanish preferred..

Key responsabilities:

Guide patients through insurance, billing inquiries, and payment processes.

Document financial clearance information and update patient records as needed.

Research financial options for services not covered by insurance and communicate with patients.

Maintain accurate financial records and respond promptly to patient messages.

Job description

The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform.

The Financial Coordinator plays a key role in our patients' treatment providing them with the financial information and support they need to successfully navigate their recovery journeys.

Location: Remote

Schedule: Full time (40 hrs) - Monday-Thursday 12pm-830pm EST, Sunday 9am-5:30EST

Target Pay Range: $20.75 - $23.50 per hour

Benefits:

3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays
Paid parental leave
100% Employer Paid Medical, Dental, and Vision Insurance
Employer Paid STD & LTD
401k
$50 monthly Remote Work Stipend

You can expect to:

Act as a guide for our patients by helping them with their needs tied to insurance, billing inquiries, payments, and subscription renewals ultimately preventing early discharge and ensuring Bicycle Health is paid for services rendered.
Documents financial clearance information updating demographic, insurance, funding and medical information, as needed.
Researches and discusses financial options with patients for services not reimbursable by third party payors.
Reviews patient accounts receivable balances on an on-going basis and proactively works with patients to ensure timely payment or progression to alternative payment plans.
Communicates patient financial information to the clinical team or CSS Team as needed.
Masters our technology suite including but not limited to Freshworks mobile app, Bitrix, G-suite, Zoom, our Electronic Medical Record System Athena, Kareo, and our billing systems in order to effectively engage with patients and to complete daily work.
Complete administrative tasks include maintaining accurate patient financial records and promptly responding to patient messages.
Develop and implement new processes to ensure we deliver high quality care to our patients.
All other duties as assigned.

Qualities we're looking for:

At least 2-years of experience in high touch customer service or healthcare.
Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously.
Experience with Mac/Apple and Google Suite preferred.
Strong customer service and interpersonal skills necessary to interact with patients as well as internal departments.
Solid working knowledge of insurance plans, patient financial responsibility (co-pays, co-insurance, deductibles) and ability to analyze and propose appropriate options for patients.
Analytical skills necessary to ensure complete and accurate documents and forms.
Strong written and verbal communication skills.
Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams (additional experience with remote teams a plus).
A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges.
Bilingual Spanish preferred.
Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs.

This is a full-time (40hrs per week) remote position.

#LIRemote

About Bicycle Health:

Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We’ve grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all.

Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.

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