System Clinical Informaticist Virtual Support

Overview:

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

This is a remote position. This posting represents 2 openings.

The System Clinical Informaticist - Virtual Support position will be a member of the VITAL24 support team. The VITAL24 team is committed to providing continuous expert informatics support and empowerment to healthcare professionals around the clock, ensuring they have the support they need to provide the best care for our patients whenever and wherever they need it.  In this position, you will be the primary point of contact for all clinical system-related inquiries, troubleshooting issues, and ensuring a positive user experience. You will provide real-time support to physicians, nurses, and other caregivers throughout the care continuum, offering education, troubleshooting technical issues, and triaging complex problems. This role requires a strong understanding of clinical workflows and processes, excellent communication and interpersonal skills, and proficiency in technical troubleshooting. You will also contribute to developing and maintaining knowledge base articles and training materials, ensuring healthcare professionals are equipped to utilize our EHR system effectively.

Key Responsibilities

• Provides first-line support for technology issues, troubleshooting and resolving problems whenever possible.  Ensures clear, accurate, and courteous communication with customers throughout the process.
• Possess and maintain a strong understanding of clinical workflows,Epic applications, and network performance.  Engages in moderate/complex troubleshooting, and develops detailed documentation.
• Accurately document and triage incidents and service requests, escalating issues as needed to appropriate teams.  Leverages internal resources and collaborates with other teams to effectively resolve issues and minimize customer interruptions.
• Create and maintain support documentation, knowledge base articles, and user guides.  Contribute to the development of training materials.
• Participate in the orientation and training of new hires, mentors team members, and creates and maintains internal training materials.  Provide virtual one-on-one support to end users.

Required:

• Bachelor’s Degree Required   
• Minimum four (4) years of experience in a clinical setting required
• Minimum two (2) years of Informatics or EHR support experience at a regional or local level required
• Healthcare Clinical Licensure required (in Nursing preferred)
• Extensive experience in Clinical and/or HealthCare Business Applications
• Excellent written and oral communication skills
• EHR Support experience

Preferred:

• Epic certification 
• Clinical Informatics Certification