Offer summary

Qualifications:

Bachelor’s Degree in business administration, Computer Science, or Engineering., 8+ years of experience in Information Technology, with 5-10 years as a Business Analyst or similar role., Strong experience with CRM platforms like Salesforce, HubSpot, and Dynamics 365., Excellent communication and interpersonal skills, with a proven track record in professional services environments..

Key responsabilities:

Coordinate multiple streams of work by understanding business priorities.

Translate stakeholder inputs into business requirements and user stories for scrum teams.

Analyze and implement solutions for CRM platforms, ensuring alignment with business needs.

Lead platform health reviews and manage product backlog, including requirement elicitation and process flow documentation.

Job description

This is a remote position.

100% Remote from anywhere in Canada

Our client is a small and rapidly growing global professional services firm specialized in Revenue Operations for SaaS, FinTech, Financial Services, and eCommerce companies. The fastest growing companies work with our client to design and implement data-driven strategies to accelerate revenue by aligning Marketing, Sales, and Customer Service through personalization. They are a growing team that embraces digital trends, believes in collaboration, and supports the personal and professional development of their team.

Overview

The Senior Business Systems Analyst will be an advanced subject matter expert (SME) and have significant experience in CRMs such as Salesforce, HubSpot, Dynamics 365, etc. This position will also lead process changes, project planning, workshops, documentation, and be responsible for delivering quality client deliverables. The person will use effective communication skills to collaborate with business stakeholders to understand the existing system and recommend future enhancements.

What You'll be Doing:

Understand business priorities to effectively coordinate multiple streams of work at one time.
Translates stakeholder inputs into meaningful business requirements and rules, and then into stories that the scrum teams can deliver against.
Analyze, design, and implement solutions for industry-leading CRM Platforms such as HubSpot, Salesforce, Microsoft Dynamics 365, and so on.
Translate business requirements into well-architected solutions that best leverage the CRM platforms and products with support from Solution and Full-Stack Engineers.
Lead periodic platform health reviews with internal stakeholders and create a platform health roadmap.
Proficient in owning/managing product backlog, requirement elicitation, user story creation, resolving dependencies between inter/intra teams, wireframing and creation of as-is and to-be process flow diagrams.
Experience with research, gathering and analyzing documents for business needs and requirements, experience with stages of development including collaboration with shareholders, client requirements, stories and use cases.
Follow best practices for Scrum Management, Business and Systems Analysis & Design, Quality Assurance, Data Analytics and Reporting.

Qualifications

Must be a citizen of Canada.
Excellent communication (written and oral) and interpersonal skills
Bachelor’s Degree in business administration or Computer Science or Engineering and 8 or more years of experience in the Information Technology area
5-10 years of strong experience as a Business Analyst, Business Systems Analyst, Technical Scrum Master, or another similar role
Demonstrated track record of successfully delivering large, enterprise-wide projects that involve several departments and senior stakeholders.
Strong experience in a professional services environment, ideally working for professional services firms such as Deloitte, PwC, E&Y, Accenture, etc.
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
Solid understanding of QA concepts, methodologies, testing principles and processes in testing of ERP and CRM solution
Proven experience of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O)
Strong understanding of at least one industry standard CRM platform (Salesforce, HubSpot, Dynamics 365, etc.) coupled with strong functional knowledge in at least one industry (ex: SaaS, eCommerce, Manufacturing, etc.).
Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests.
Knowledge of Scrum and experience in planning and leading projects.
Creative and analytical thinker with strong problem-solving skills.