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Cloud Engineer I - IN (Remote)

extra holidays - extra parental leave - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

Strong understanding of AWS core services such as EC2, S3, and VPC., Knowledge of basic troubleshooting techniques and command-line interfaces., Excellent communication skills and a customer-focused approach., AWS Certified Cloud Practitioner is preferred..

Key responsabilities:

  • Provide first-level technical support for AWS-based solutions.
  • Troubleshoot and resolve basic AWS-related issues and escalate complex ones.
  • Monitor AWS environments for performance and availability, responding to alerts.
  • Contribute to knowledge base articles and document troubleshooting steps.

Rackspace Technology logo
Rackspace Technology Large https://www.rackspace.com
5001 - 10000 Employees
See all jobs

Job description

Job Title: L1 AWS Support Engineer 
 
Job Description: 
 
As an L1 AWS Support Engineer, you will be responsible for providing first-level technical support for AWS-based solutions. You will troubleshoot and resolve a wide range of technical issues, including those related to EC2 instances, S3 buckets, and other AWS services. 
 
Key Responsibilities: 
 
 Incident Management: 
    Receive and log incident tickets. 
    Troubleshoot and resolve basic AWS-related issues. 
    Escalate complex issues to higher-level support teams. 
 Monitoring and Alerting: 
    Monitor AWS environments for performance and availability issues. 
    Respond to alerts and take corrective actions. 
 Knowledge Base Management: 
    Contribute to and maintain knowledge base articles. 
    Document troubleshooting steps and solutions. 
 Customer Interaction: 
    Communicate effectively with customers to understand their issues. 
    Provide clear and concise explanations of technical issues. 
 Security: 
    Adhere to security best practices and policies. 
Identify and report potential security threats. 
 
Required Skills and Qualifications: 
 
 Technical Skills: 
    Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.) 
    Knowledge of basic troubleshooting techniques. 
    Familiarity with command-line interfaces and scripting (e.g., Bash, PowerShell). 
   Deployment and Configuration: Deploy and configure AWS resources as per predefined templates. 
 Backup and Recovery: Perform regular backups and restore operations. 
 Cost Optimization: Identify opportunities to optimize AWS resource usage and reduce costs. 
 Soft Skills: 
    Excellent communication skills, both written and verbal. 
    Strong problem-solving and analytical skills. 
    Ability to work independently and as part of a team. 
    Customer-focused approach. 
 Certifications (Preferred): 
    AWS Certified Cloud Practitioner 
 
 

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Communication
  • Analytical Skills
  • Teamwork
  • Problem Solving
Are you interested?

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