Offer summary

Qualifications:

3+ years of experience with global SMB or Corporate segment customers., Fluent in Spanish and English, with strong executive-level communication skills., Experience with CRM, ERP, or corporate software implementation projects., Strong customer-centric communication, problem-solving, and negotiation skills..

Key responsabilities:

Manage customer portfolio through regular meetings with clients and integrator partners.

Collect feedback on customer satisfaction and implementation project solutions.

Develop and maintain trusted relationships with key partners and customers.

Collaborate with internal teams to drive customer implementation projects and growth.

Job description

Creatio is a leading provider of business process automation and CRM solutions. We empower our customers with the freedom to own their automation through our unique low/no-code composable architecture.

We are looking for a Customer/Partner Success Manager to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with clients across the LATAM region, serving as a trusted advisor to key stakeholders.

We pursue excellence in everything and have a lot of fun along the way.

Working on our team as a Customer/Partner Success Manager position involves:

Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
Collecting feedback from customers about the Creatio system and satisfaction with the partner’s implementation project solution;
Developing and maintaining trusted relationships with key partners and their customers;
Driving customer retention and renewals by building strong relationships;
Collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.

Required Skills And Qualifications

3+ years of experience working with global SMB or Corporate segment customers;
Fluent in Spanish and English — both verbal and written with executive-level communication.
Experience with CRM / ERP / Core systems / other corporate software;
Experience of managing or overseeing software implementation projects, or customization of corporate software;
Strong Customer-Centric Communication and Presentations Skills
Experience in problem-solving, working with customer objections;
Commercial Acumen, Negotiation, and Renewal Management experience
Excellent time management and efficiency skills

What To Expect From Us

A leading company in a fast-growing environment with a focus on making our clients successful.
Powerful, mature, and award-winning Low-Code and CRM product (a Leader in Gartner Quadrants and Forrester report).
A developed partnership network in Latin America and globally of leading system integrators.
A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide.
A culture of genuine care, ownership, dedication, and high standards (learn more here).
A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.
Competitive pay and paid leave options for life-qualifying events, sickness, etc.

Required profile