Manager, Clinical Quality and Training

What is the Manager, Clinical Quality and Training role?

This position will be responsible for the oversight and delivery of all performance improvement initiatives and clinical training based on performance data, organizational goals and national best practices. This role will ensure proper set-up and validation of the company’s quality and patient safety system. Must effectively work with cross-functional teams across the company and have experience working with senior leadership. Ensures that the training offered to our team is evidence-based, data driven and compliant with agency policy and Medicare remote patient monitoring guidelines. Acts as a role model and mentor professionally and clinically for the implementation of CopilotIQ+Biofourmis’ Mission. 

This position offers full-time hours and benefits, and the ability to work from home.

What you’ll be doing:

• Play an active role in maintaining the quality and patient safety system through the monitoring, measuring, and investigation through chart review, CAPAs, and CANDOR investigations.
• Create, update, and monitor compliance with standard operating procedures.
• Assist in the execution of internal audits. 
• Build and implement a comprehensive, scalable clinical training program.
• Partner with clinical managers to design and facilitate effective onboarding training for new team members.
• Assist with the facilitation of new hire training for all new nurses and providers. 
• Provide training for current team members on new programs, system upgrades, or other key initiatives. 
• Develop and facilitate ongoing education for all clinical programs.
• In partnership with the clinical managers, support reeducation of team members when deficiencies in performance are identified.  
• Develop measures for ensuring the effectiveness of training, setting target metrics, and striving for continuous improvement. 
• Collaborate across multiple teams to develop and ensure training content is kept up to date. 
• In partnership with Clinical Leadership, develop training policies and guidelines as needed. 
• Act as a resource (SME) for all of our clinical team members. 
• As our company scales, assist in the implementation of changes to our systems, workflows, and procedures. 
• Special projects and other assignments as needed.

What you’ll bring:

• Must have a current, active, unrestricted RN license (multi-state compact license preferred) and be in good standing with the Board of Registered Nurses.
• A minimum of 2 years hands on nursing experience is required; telehealth and chronic care management experience is strongly preferred. 
• At least 5 years experience facilitating clinical training, developing and designing course content, and with learning management systems.
• Previous experience with quality and patient safety systems required.
• Experience managing projects with multiple stakeholders with proven ability to manage multiple initiatives and clearly set and communicate priorities.
• Certification in instructional design and/or e-learning platforms strongly preferred. 
• People management experience is preferred. 
• An attitude and work ethic that meets our core values and goals.
• Confident leadership, able to make evidence based decisions, and implement change tactfully. Self-motivated. 
• Professional and effective communication style that translates across all members of team members and patients. 
• Strong problem solving skills with the ability to calm others. Handle patient escalations with respect and dignity, defusing the situation and problem solving to ensure patient satisfaction. 
• A willingness to jump in and help where needed to ensure team success.

Note: Required skills listed with (required)