Program Manager

About GTT:

GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges. Built on our top-ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed. Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together. For more information, please visit www.gtt.net.

Role Summary:

The Program Manager will own and manage the delivery of large and complex customer solutions through the effective coordination of internal GTT Service Delivery teams and external third-party service delivery partners. They will also support and engage closely with the customer’s Program team.

The Program Manager will be the single point of contact for all deliverables within the Programs, meet required quality levels, budgets and timescales, utilizing the GTT Program Management methodology.

Job Scope/Supervision:

Report to Director, Program Management, working within the GTT’s Program Management team. The role will interact with, the following internal departments: Service Delivery Coordinator, Order Assurance, Design and Software Engineering, Sales, Sales Engineering, Supply Chain Management, and Product Managers to deliver high quality products and solutions.

Duties and Responsibilities:

• Managing large Programs with a variety of products.

• Typically managing multiple Programs, number of assignments depends on size and complexity.

• Program ownership from Program Initiation through to Customer Operations.

• Setup and manage a virtual Program team

• Manage all communications on the Program

• Host recurring internal and external customer calls.

• Provide weekly internal and external Program Status Reports

• Produce and maintain a Program Initiation Document, including the scope of the Program and the customer critical success factors

• Monitor the Program using a tracker, MS Program, and the GTT – Ideal Program Management Methodology.

• Identify and Manage Risks, Issues, Actions and Dependencies throughout the lifecycle of the Program.

• Cost Tracking, Budget and Forecasting. Ensuring the business and customer know when to expect charges/revenues.

• Adhere to GTT’s Change Control Procedure

• Pass frequent Gate Control Checks with your manager to ensure Quality standards are being adhered to assist with GTT’s - ideal Program Methodology, suggesting and improving the fast-paced environment

Required Experience/Qualifications:

• 5+ years of Program Management experience
• Bachelor's Degree or equivalent, industry experience
• Field Of Study: Business, Organizational Management, or equivalent
• A combination of education and experience is acceptable.

Desirable Experience/Qualifications:

• CAPM, PMP or other related certifications desired.

Hours/Travel/Location:

• Traditional business hours – flexibility is key
• Position is remote
• Minimal travel upon request

Core Competencies

• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, Programs, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Teamwork: Knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
• Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
• Program Management: Knowledge of effective Program management strategies and tactics; ability to plan, organize, monitor, and control Programs, ensuring efficient utilization of technical and administrative resources to achieve Program objectives.
• Stakeholder Management: Knowledge of stakeholder management techniques; ability to systematically identify stakeholders, analyze their needs and expectations, and implement various tasks to engage with them.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First: Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.

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