Offer summary

Qualifications:

Experience in customer success or account management roles., Strong understanding of client onboarding processes and expectations., Ability to analyze data and document outcomes effectively., Excellent communication and coordination skills..

Key responsabilities:

Provide end-to-end support for pilot accounts after setup by business development.

Onboard clients and set clear expectations for pilot programs.

Coordinate with product teams to address issues and implement solutions.

Document pilot outcomes and share updates with relevant teams for strategic decision-making.

Founded in 2019, apna.co is India's Largest Early Talent Hiring platform connecting over 5 Cr+ job seekers, 7 Lakh+ employers across 825+ cities pan India Trusted by India's leading enterprises such as Teleperformance, Zomato, HDB Financial Services, Bluestar, TVS, Fusion, Alorica, Teamlease, Lifestyle, ShopperStop, CIELHR, Kotak, Paytm, Quess, Chola, Bajaj, TMI, Adecco, Axis Bank, Flipkart, Medplus, Zebronics, Lenskart, Apollo and more. We specialise in enterprise hiring solutions for sectors Retail, BFSI, BPO, Staffing, Hospitality, Healthcare, Education, Manufacturing, Energy, IT & more Backed by the best - Tiger Global, Sequoia Capital, Lightspeed, GSV Ventures, Rocketship, Insight Partners, Owl Ventures, Maverick Ventures & Greenoaks In addition, apna has also partnered with India's leading public & government organisations such as NSDC, Ministry of Defence, UNICEF Yuwaah, Ministry of Minority Affairs of India, to provide better skilling and job opportunities to candidates across the country. apna powers AICTE's career portal enabling over 3 Million students across 22,000 colleges in 2,500+ cities to find opportunities. Looking to explore hiring solutions for your enterprise, write to enterprise@apna.co

Job description

KRA/KPI:

[Primary - 90%] Provide end to end support to a pilot after BD sets up the org (ID, workspace ID, credit transfer approval), includes - % pilots conducted as per SOP, % successful pilots, Quality of documentation

Client onboarding for pilot, set expectations and provide overview of pilot (product, duration, success goals, support required from client etc.)
Understand hiring requirement and post jobs, use DataBase, design and run banner to drive FF
Coordinate w/ product incase of low FF, relevancy issues and implement action items e.g. English marker, Banner > Tally page, FF RCA of jobs
[Joint responsibility] Help BD in coordination w/ recruiters to track hiring outcome and lead processing status
Document pilot outcomes - funnel status, what went well and what didn't? and periodically share updates w/ product, growth and enterprise team for strategic decisions.

Required profile